Service Incident — Oracle Cloud (OCI) Saudi Western Region (Jeddah)
Date: October 30, 2025 · Time window: 10:28 AM — 12:02 PM Saudi Arabia Time (GMT+3)
What happened?
At 10:28 AM (GMT+3), Oracle Cloud Infrastructure (OCI) experienced a complete outage in its Saudi Western Region (Jeddah). As this region hosts critical components of Arkan’s core services, the disruption led to a temporary global outage across our network until recovery procedures were initiated.
Response & recovery timeline:
(10:28 AM) OCI regional blackout detected(10:30 AM) Incident assessed; disaster recovery protocol approved
(10:35 AM) Geo-redundant failover activated for the main SIP zone (Jeddah)
(11:07 AM) Service restored in the first country
(11:17 AM) Full restoration achieved across all serviced countries
(11:24 AM) Partial regional restoration confirmed by Oracle Cloud
(12:02 PM) Complete OCI regional recovery achieved
Why failover requires human approval:
Arkan’s geo-redundancy architecture is designed for rapid activation with expert oversight. Manual approval ensures we:
- Prevent failover triggered by false alarms or transient network events.
- Protect data integrity and maintain active sessions during switchover.
- Preserve full auditability and operational control in high-availability environments.
This combination of automation and human validation delivers a safer, more reliable recovery process.
About regional cloud outages:
A complete regional blackout at a major cloud provider is extremely rare, thanks to multi-layer redundancy and zonal isolation.
Arkan’s cloud architecture anticipates such scenarios with multi-region resilience, ensuring that services can be restored quickly, safely, and consistently, even under extraordinary conditions.
Our ongoing actions:
Need status updates:
For real-time service availability and historical uptime insights, View Service Status →
Publisher: Arkan integrated · Last updated: October 30, 2025