--- title: Arkan Cloud Connect description: Arkan Cloud Connect is a fully managed service that connects PSTN services to leading cloud communication platforms with zero on-premise hardware. --- [![Arkan](https://www.arkan.solutions/hubfs/Arkan_april_2024/images/Arkan-Logo.png)](https://www.arkan.solutions/en/?hsLang=en) - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) ![menu](https://f.hubspotusercontent40.net/hubfs/7479797/menu.png) ![close\_24px](https://7479797.fs1.hubspotusercontent-na1.net/hubfs/7479797/close_24px.svg) [tel:+966115078099](tel:+966115078099) [Talk to an Expert](https://www.arkan.solutions/en/contact-us?hsLang=en) Fully Managed Cloud SBC-as-a-Service # **Arkan Cloud Connect** A managed cloud Session Border Controller service that connects enterprise PSTN voice to the UCaaS and CCaaS platforms your organization operates on—without on-premises SBC hardware and ready in as little as 3–5 business days. [Request a Consultation](https://www.arkan.solutions/en/contact-us?hsLang=en) [View platform variants](https://www.arkan.solutions/en/arkan_cloud_connect#platform-variants) 99 .99% Service availability SLA 80 \+ Countries covered 3 –5 Deployment timeline 24 /7 NOC monitoring 15  min  Critical incident response ## What is Arkan Cloud Connect ## A cloud-native voice interconnect layer for enterprise UCaaS Arkan Cloud Connect provides a fully managed cloud SBC service that handles the signaling and media interworking between a carrier-grade PSTN connection and the UCaaS or CCaaS platform your organization uses. The service removes the need for organizations to procure, operate, or maintain dedicated SBC hardware. Arkan manages the infrastructure, monitoring, configuration, and compliance across its global footprint—under a structured SLA framework with defined response and escalation commitments. Built on the **Ribbon SBC SWE Edge**, Cloud Connect is deployed as a dedicated cloud instance per customer, with geo-redundant architecture to support enterprise availability requirements. ## **Zero on-premises hardware** The Session Border Controller function is hosted and managed by Arkan. Organizations connect via SIP trunk with no local SBC deployment required. ## **Global PSTN coverage — 80+ countries** Arkan provides managed PSTN connectivity across more than 80 countries, with local number presence and number porting support in each covered market. ## **Regulatory compliance — everywhere we operate** Arkan maintains compliance with the applicable telecommunication's regulatory frameworks in each country it operates, covering number management, emergency services, and signaling requirements. ## **Structured SLA governance** Service delivery is governed by formal agreements covering availability targets, critical response windows, escalation procedures, and change management processes. ## **PSTN Connectivity Options** ## **Two ways to connect to the PSTN** Organizations can connect Arkan Cloud Connect to the PSTN through Arkan's managed global network or by retaining their existing carrier relationship under the BYOA model.   ## **Option 1** # **Cloud by Arkan — Managed PSTN** Arkan provides end-to-end PSTN connectivity through its own managed network, covering 80+ countries with local number provisioning, number porting, and emergency service support—billed as a single annual subscription per channel bundle. - Single vendor — SBC and PSTN under one contract - Local number presence in 80+ countries - Number porting — local, national, and international - Predictable annual flat-rate pricing — no hidden fees - Available in 10-channel and 50-channel bundles > Subscription covers Cloud Connect infrastructure and managed service. Carrier PSTN usage charges are billed separately. ## **Option 2** ## **Bring Your Own Agreement (BYOA)** Organizations retain their existing carrier relationship. Arkan's cloud SBC connects the carrier's SIP trunk to the UCaaS platform, handling integration, security, and ongoing management while preserving existing carrier contracts and pricing. - Preserve existing carrier investments and negotiated rates - Pre-approved carriers across Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Jordan, Egypt, Iraq, Morocco, and more - Regulatory compliance maintained — carrier stays aligned with local requirements - A hybrid approach available combine BYOA with Arkan-managed numbers - Available in 10-channel and 50-channel bundles > Arkan's SBC manages integration, security, and session management while you maintain direct ownership of your carrier relationship. ## Architecture ## From PSTN to UCaaS — fully in the cloud ## Arkan Cloud Connect sits as the managed SBC layer between your PSTN connection and your UCaaS platform, handling session control, interworking, and media path management without any on-premises equipment at the customer site. ![padlock\_12225624](https://www.arkan.solutions/hs-fs/hubfs/padlock_12225624.png?width=50&height=50&name=padlock_12225624.png) ## PSTN / Carrier Arkan Managed PSTN or your existing carrier via BYOA ![Network](https://www.arkan.solutions/hs-fs/hubfs/Network.png?width=512&height=512&name=Network.png) ## SIP Trunk Carrier-grade SIP connection into Arkan's cloud infrastructure ![Cloud SBC](https://www.arkan.solutions/hs-fs/hubfs/Cloud%20SBC.png?width=60&height=60&name=Cloud%20SBC.png) ## Arkan Cloud SBC Ribbon SBC SWE Edge — managed, monitored, and operated by Arkan ![live-chat\_8643820](https://www.arkan.solutions/hs-fs/hubfs/live-chat_8643820.png?width=60&height=60&name=live-chat_8643820.png) ## UCaaS / CCaaS Platform Teams, Zoom, Genesys, or AI/API voice platform ![End User](https://www.arkan.solutions/hs-fs/hubfs/End%20User.png?width=512&height=512&name=End%20User.png) ## End Users Calling through their native UCaaS client — no change in experience ## Platform Variants ## Nine purpose-built connectivity solutions Each Cloud Connect variant is configured specifically for the interconnect requirements and certification standards of its target UCaaS or CCaaS platform. ![teams\_906349](https://www.arkan.solutions/hs-fs/hubfs/teams_906349.png?width=22&height=22&name=teams_906349.png) ARK\_CNCT\_MST ### MS Teams Cloud Connect A fully managed Direct Routing solution enabling Microsoft Teams Phone to PSTN via a Microsoft-certified cloud SBC. Arkan handles SBC provisioning, trunk configuration, and Direct Routing policy setup Teams users make and receive calls from within their native Teams interface. Direct Routing Microsoft-certified SBC Teams Phone Auto Attendant Number Porting [Request information](https://www.arkan.solutions/en/contact-us?hsLang=en) SLA Governed Certified Partner Compliance Advisory ![video-calling\_11756013](https://www.arkan.solutions/hs-fs/hubfs/video-calling_11756013.png?width=22&height=22&name=video-calling_11756013.png) ARK\_CNCT\_ZP ### Zoom Phone Cloud Connect A fully managed BYOC service connecting Zoom Phone to carrier-grade PSTN. Arkan's cloud SBC bridges the SIP trunk to the Zoom Phone platform, enabling inbound and outbound PSTN calling from within the Zoom interface—without relying on Zoom Calling Plans.     Certified BYOC Zoom Phone Global CLI Auto Attendant [Request information](https://www.arkan.solutions/en/contact-us?hsLang=en) SLA Governed Certified Partner Compliance Advisory ![support\_18375568](https://www.arkan.solutions/hs-fs/hubfs/support_18375568.png?width=22&height=22&name=support_18375568.png) ARK\_CNCT\_ZCC ### Zoom CC Cloud Connect A managed BYOC service that delivers carrier-grade PSTN voice into Zoom Contact Center. Supports intelligent inbound routing, IVR flows, outbound dialling, and omnichannel agent delivery with Arkan managing the full SBC and session management layer.     BYOC Zoom Contact Center IVR & Routing Outbound Dialling [Request information](https://www.arkan.solutions/en/contact-us?hsLang=en) SLA Governed Certified Partner Compliance Advisory ![Genesys](https://www.arkan.solutions/hs-fs/hubfs/Genesys.png?width=22&height=22&name=Genesys.png) ARK\_CNCT\_GEN ### Genesys Cloud Connect A fully managed BYOC cloud service connecting Genesys Cloud CX to carrier-grade PSTN. Arkan's SBC handles all SIP interworking and session management between the carrier and the Genesys platform—supporting inbound routing, outbound dialing, IVR, and geo-redundant failover. BYOC Cloud Genesys Cloud CX Genesys-certified Inbound & Outbound [Request information](https://www.arkan.solutions/en/contact-us?hsLang=en) SLA Governed Certified Partner Compliance Advisory ![webex](https://www.arkan.solutions/hs-fs/hubfs/webex.jpg?width=22&height=22&name=webex.jpg) ARK\_CNCT\_WBX ### Webex Cloud Connect A managed Cloud Connected PSTN (CCP) service that delivers PSTN voice connectivity to Cisco Webex Calling deployments. Arkan operates as a certified cloud provider, provisioning SIP trunks through the Webex Control Hub framework — enabling global PSTN access without a local gateway.   Cloud Connected PSTN Webex Calling Control Hub Cisco-aligned [Request information](https://www.arkan.solutions/en/contact-us?hsLang=en) SLA Governed Certified Partner Compliance Advisory ![Five9 Cloud Connect](https://www.arkan.solutions/hs-fs/hubfs/Five9%20Cloud%20Connect.png?width=22&height=22&name=Five9%20Cloud%20Connect.png) ARK\_CNCT\_FV9 ### Five9 Cloud Connect A managed SIP trunk service connecting Five9 Virtual Contact Center to carrier-grade PSTN. Arkan's cloud SBC handles session management and number routing between the carrier layer and the Five9 platform, supporting inbound queue delivery and outbound campaign dialing at enterprise scale. SIP Trunking Five9 VCC Inbound & Outbound Campaign Dialling [Request information](https://www.arkan.solutions/en/contact-us?hsLang=en) SLA Governed Certified Partner Compliance Advisory ![Zendesk Cloud Connect](https://www.arkan.solutions/hs-fs/hubfs/Zendesk%20Cloud%20Connect.png?width=22&height=22&name=Zendesk%20Cloud%20Connect.png) ARK\_CNCT\_ZND ### Zendesk Cloud Connect A carrier-grade voice integration connecting Zendesk Talk and Zendesk Suite to PSTN via Arkan's cloud SBC. Enables inbound and outbound voice within the Zendesk agent workspace — with number management, local DID provisioning, and call routing handled at the Arkan layer.   Voice API Zendesk Talk Local DID Agent Workspace [Request information](https://www.arkan.solutions/en/contact-us?hsLang=en) SLA Governed Certified Partner Compliance Advisory ![Arkan AI Connect](https://www.arkan.solutions/hs-fs/hubfs/Arkan%20AI%20Connect.jpg?width=22&height=22&name=Arkan%20AI%20Connect.jpg) ARK\_CNCT\_AI ### Arkan AI Connect A carrier-grade PSTN voice layer purpose-built for conversational AI platforms and AI-driven contact center environments. Provides the low-latency SIP connectivity, number management, and call control that AI voice agents require to interact with the real telephone network at scale.     AI Voice Routing Conversational AI Low Latency PSTN for AI Agents [Request information](https://www.arkan.solutions/en/contact-us?hsLang=en) SLA Governed Certified Partner Compliance Advisory ![API Voice Connect](https://www.arkan.solutions/hs-fs/hubfs/API%20Voice%20Connect.png?width=22&height=22&name=API%20Voice%20Connect.png) ARK\_CNCT\_CALL ### API Voice Connect An API-driven carrier-grade voice service enabling business applications and enterprise systems to initiate, receive, and control real PSTN phone calls programmatically. Built for organizations developing voice automation workflows, notification systems, or custom communication environments requiring direct PSTN access.   API-driven Voice Carrier-grade Voice Automation Enterprise & Gov [Request information](https://www.arkan.solutions/en/contact-us?hsLang=en) SLA Governed Certified Partner Compliance Advisory ## Service Management ## Fully managed—Arkan operates the infrastructure Every Cloud Connect deployment is operated as a fully managed service. Arkan carries end-to-end operational responsibility—from SBC configuration and carrier management through to real-time monitoring and incident response. ### **24/7 NOC operations**  Arkan's Network Operations Center runs continuously with certified voice engineers on shift. Incidents are escalated through defined SLA windows, with immediate paths for critical failures.  **24/7 · Certified engineers ·**  **multichannel access**  ### **Proactive monitoring** Real-time monitoring of SBC health, SIP trunk state, call quality metrics, and capacity utilization. Automated alerting with threshold-based escalation detects and acts on issues before they reach users. **Real-time SIP monitoring · QoS & MOS tracking · Automated fraud detection** ## ITIL-aligned service delivery Service operations follow ITIL frameworks covering incident management, problem management, and change control—ensuring predictable, structured handling of all service events and modifications. #### **Incident · Problem · Change management** ## Getting Started ## From consultation to go-live in 3–5 business days Arkan's deployment process is structured to minimize complexity for the customer. A dedicated project manager coordinates each stage, with zero-downtime migration and a formal handover to managed service operations.   01 #### Discovery session Assess infrastructure, number requirements, and UCaaS tenant configuration 02 #### Tailored proposal Receive a solution design with channel sizing, PSTN options, and transparent pricing 03 #### Proof of concept Validate the solution with a scoped pilot program before full deployment 04 #### Configuration SBC provisioning, trunk setup, and routing policy configuration 05 #### Go-live & handover Number allocation, final testing, cutover, and handover to managed service ## Customer References  ## Trusted by enterprises across the MENA region and beyond   ![12-1](https://www.arkan.solutions/hs-fs/hubfs/12-1.png?width=100&height=99&name=12-1.png) Global Logistics ![6 (1)-1](https://www.arkan.solutions/hs-fs/hubfs/6%20(1)-1.png?width=100&height=99&name=6%20(1)-1.png) Customer Experience ![aaaa](https://www.arkan.solutions/hs-fs/hubfs/aaaa.png?width=100&height=99&name=aaaa.png) Food & Beverage ![abk](https://www.arkan.solutions/hs-fs/hubfs/abk.png?width=100&height=99&name=abk.png) Banking & Finance ![7-3](https://www.arkan.solutions/hs-fs/hubfs/7-3.png?width=100&height=99&name=7-3.png) Automotive ![14-2](https://www.arkan.solutions/hs-fs/hubfs/14-2.png?width=100&height=99&name=14-2.png) Retail Technology ![11-4](https://www.arkan.solutions/hs-fs/hubfs/11-4.png?width=100&height=99&name=11-4.png) Logistics & Courier ![sdsa](https://www.arkan.solutions/hs-fs/hubfs/sdsa.png?width=100&height=99&name=sdsa.png) Construction ![26](https://www.arkan.solutions/hs-fs/hubfs/26.png?width=100&height=99&name=26.png) Manufacturing ![02](https://www.arkan.solutions/hs-fs/hubfs/02.png?width=100&height=99&name=02.png) Car Rental ![20 (1)](https://www.arkan.solutions/hs-fs/hubfs/20%20(1).png?width=100&height=99&name=20%20(1).png) Real Estate ![9-1](https://www.arkan.solutions/hs-fs/hubfs/9-1.png?width=100&height=99&name=9-1.png)  Healthcare  ![2 (5)](https://www.arkan.solutions/hs-fs/hubfs/2%20(5).png?width=100&height=99&name=2%20(5).png)  Travel & Hospitality  ![5-2](https://www.arkan.solutions/hs-fs/hubfs/5-2.png?width=100&height=99&name=5-2.png)  HR Technology          “Working with a professional partner during various project phases was one of the key service enablers and success factors. Arkan was a cornerstone that supported our team remarkably through swiftly achieving various project milestones and smoothly overcoming obstacles.” Eng. **Aly Kouriem** — Group IT Director, Hassan Allam Holding Customer Validation ## Rated by IT and Communications Leaders Arkan Solutions Customer Reviews on Gartner Peer Insights   Gartner Peer Insights™ 4.0 / 5 ★★★★☆ “ Arkan Cloud Connect ★ ★ ★ ★ ★ Reliable SIP Trunks service with smooth Talkdesk and Zoom integration across KSA and UAE, backed by responsive support.   IT Services Manufacturing · 500M–1B USD “ Arkan Cloud Connect ★ ★ ★ ★ ★ The Arkan team is a very supportive and professional team, with smooth day-to-day technical support. IT Telecommunications · 50M–250M USD “ Arkan Cloud Connect ★ ★ ★ ★ ★ A great tool for quick and long-term setup — very agile with a quick process. Customer Service & Support Retail · 500M–1B USD What customers consistently highlight: Stable connectivity Easy integration Good technical support ← → [Explore Arkan Cloud Connect on Gartner →](https://www.gartner.com/reviews/product/arkan-cloud-connect?marketSeoName=enterprise-networking-and-communications) Start Here ### **Ready to evaluate Arkan Cloud Connect?** Speak with Arkan's team to assess your UCaaS environment, PSTN requirements, and the right configuration for your organization [Request a Consultation](https://www.arkan.solutions/en/contact-us?hsLang=en) [Visit Arkan. 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