--- title: Arkan Solutions | Enterprise Voice Infrastructure & Cloud Connectivity description: Arkan Solutions enables enterprise communication infrastructure across cloud platforms, PSTN, SBCaaS, and compliant voice operations for MENA enterprises. --- [![Arkan](https://www.arkan.solutions/hubfs/Arkan_april_2024/images/Arkan-Logo.png)](https://www.arkan.solutions/en/) - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) ![menu](https://f.hubspotusercontent40.net/hubfs/7479797/menu.png) ![close\_24px](https://7479797.fs1.hubspotusercontent-na1.net/hubfs/7479797/close_24px.svg) [tel:+966115078099](tel:+966115078099) [Talk to an Expert](https://www.arkan.solutions/en/contact-us?hsLang=en) Enterprise Communication Infrastructure # **Structured Voice** # **&** # **Cloud** # **Connectivity** # **For MENA** # **Enterprises** Arkan Solutions enables organizations to connect, operate, and govern their communication environments. From cloud UC platforms to enterprise fixed voice, through compliant, SLA-backed infrastructure. [Request a Consultation](https://www.arkan.solutions/en/contact-us?hsLang=en) [View Products](https://www.arkan.solutions/en/#products) **99.99%** Uptime SLA **80+** **Countries Covered** **3–5** Day Deployment **24/7** NOC Support ![aasssdd (1)](https://www.arkan.solutions/hubfs/aasssdd%20(1).png) Arkan Cloud Connect SBCaaS for Teams, Zoom, Genesys, Five9 MENA Certified Arkan Wasel CST-licensed enterprise SIP trunking—KSA CST Licensed AI Voice Connectivity PSTN infrastructure layer for AI voice agents Sub-200ms Managed Services Teams, Zoom, Genesys, 3CX PBXaaS End-to-End CST Licensed — KSA Microsoft Teams Certified SBC Genesys Cloud BYOC Certified ISO/IEC 27001:2022 Certified Zoom BYOC Certified CST Licensed — KSA Microsoft Teams Certified SBC Genesys Cloud BYOC Certified ISO/IEC 27001:2022 Certified Zoom BYOC Certified Our Role ## **The Voice Infrastructure Layer That**   ## **Connects Cloud UC to The Real World** Modern enterprises operating across MENA face a consistent set of structural challenges when deploying cloud communication platforms.   01 PSTN Connectivity Gap Cloud communication  platforms like Microsoft Teams and Zoom require direct routing or BYOC configurations, particularly in regulated MENA markets where native calling plans are unavailable. 02 Regulatory Compliance VoIP in MENA is strictly governed. Non-compliant routing can result in service blocking, regulatory penalties, or legal exposure across the region, impacting enterprise voice infrastructure deployment 03 Fragmented Infrastructure Organizations managing multiple locations, carriers, and voice platforms lack a governed, centralized layer to operate their communication environments reliably. 04 AI Voice Readiness Conversational AI and voice agent deployments require carrier-grade, low-latency PSTN infrastructure that most providers are not engineered to support. ### Arkan provides the compliant voice infrastructure layer between cloud platforms and the PSTN. Arkan Solutions operates as a structural enabler within enterprise communication environments — not as a reseller or platform vendor, but as the dedicated infrastructure partner responsible for PSTN connectivity, SBC architecture, regulatory compliance, and service governance across the MENA region and beyond. Certified cloud SBC infrastructure (SBCaaS) for Teams, Zoom & Genesys CST-licensed enterprise SIP trunking within the Kingdom of Saudi Arabia Full MENA regulatory compliance with in-country media anchoring Dedicated, not shared — isolated SBC architecture per enterprise tenant SLA-governed operations with 24/7 NOC support and proactive monitoring [Learn More](https://www.arkan.solutions/en/arkan_cloud_connect?hsLang=en) Infrastructure Products ## **Purpose-Built for**   ## **Enterprise Voice** Each Arkan product addresses a specific infrastructure layer from cloud UC connectivity to licensed fixed voice to AI-ready PSTN access.   Flagship Product ![cloud-technology\_11211780](https://www.arkan.solutions/hs-fs/hubfs/cloud-technology_11211780.png?width=24&height=24&name=cloud-technology_11211780.png) Arkan Cloud Connect A fully managed cloud SBC-as-a-service that bridges enterprise cloud communication platforms—Microsoft Teams, Zoom Phone, Genesys Cloud, and Five9—to the local PSTN. No on-premises hardware. Compliant, fast, and enterprise-grade. Certified for Microsoft Teams Direct Routing Zoom BYOC & Genesys BYOC Cloud certified 3–5 business day deployment Managed PSTN or Bring Your Own Agreement (BYOA) Full MENA regulatory compliance — 100% legal white routes [Learn More](https://www.arkan.solutions/en/arkan_cloud_connect?hsLang=en) SLA Availability 99.99% Deployment Time 3–5 Business Days PSTN Coverage 80+ Countries Architecture Dedicated SBC Per Tenant Encryption TLS 1.2+ / SRTP NOC Support 24/7/365 KSA Enterprise Voice ![call\_15230213](https://www.arkan.solutions/hs-fs/hubfs/call_15230213.png?width=24&height=24&name=call_15230213.png) Arkan Wasel A CST-licensed fixed voice infrastructure service delivered over SIP, engineered for enterprises, government entities, and multi-branch organizations in Saudi Arabia. Structured under minimum 12-month contracts with formal SLA governance. CST-licensed — fully regulated within KSA Geographic DIDs, 9200 unified & 800 toll-free numbers Structured outbound & inbound minute bundles Cloud PBX wholesale model available [Learn More](https://www.arkan.solutions/en/contact-us?hsLang=en) AI Infrastructure AI Voice Connectivity Carrier-grade PSTN infrastructure purpose-built for AI voice agents, voicebots, and conversational AI platforms. Sub-200 ms latency, universal SIP/TLS compatibility, and scales to 10,000+ concurrent calls. Compatible with Retell AI, Bland AI, Vapi.ai, ElevenLabs OpenAI Realtime API, Amazon Connect, Google CCAI Edge SBCs for sub-200ms end-to-end latency Rapid API provisioning & scalable channel bundles [Learn More](https://www.arkan.solutions/en/arkan-voice-products?hsLang=en) Managed Services ## **End-to-End Management** ## **of Your Communication Stack** Beyond infrastructure connectivity, Arkan provides fully managed operations for enterprise communication platforms — from provisioning to ongoing support and governance. Microsoft Teams Phone Direct routing configuration, SBC provisioning, number management, and ongoing operational support for Microsoft Teams phone deployments across single or multi-country environments. Zoom Phone & Contact Center BYOC provisioning and full lifecycle management for Zoom Phone and Zoom Contact Center deployments, ensuring carrier compliance and continuous service availability across MENA. Genesys Cloud Contact Center BYOC cloud-managed services for Genesys deployments—SBC architecture, regulatory compliance, and 24/7 operational monitoring for enterprise and government contact centers. PBX as a Service — Powered by 3CX Fully hosted and managed 3CX PBX environments for organizations seeking a structured, enterprise-grade telephony platform without on-premise hardware complexity. SLA & Service Governance Formal service acceptance frameworks, MSA/SOF contracting, tiered priority response (P1 \<30 min), proactive SIP trunk monitoring, QoS tracking, and automated fraud detection. Security & NOC Operations 24/7/365 Network Operations Center with TLS/SRTP encryption, L3/L4 DDoS mitigation, real-time fraud analysis, geo-redundant data centers, and ITIL-aligned incident management. Why Arkan ## **Built for** ## **Regulated Markets** Arkan's architecture and commercial model are designed specifically for the compliance and governance requirements of MENA enterprise environments. [Book a consultation](https://www.arkan.solutions/en/contact-us?hsLang=en) 01 Dedicated SBC Architecture Each enterprise tenant operates on an isolated, dedicated session border controller—not a shared platform. This ensures a complete security perimeter, guaranteed performance, and no cross-tenant risk. Most providers place organizations on shared infrastructure; Arkan does not. 02 MENA Regulatory Compliance VoIP in MENA is tightly regulated. Arkan operates 100% legal white routes with correct CLI presentation, in-country media anchoring, and emergency calling support across the UAE (TDRA), Saudi Arabia (CST), Egypt (NTRA), Qatar (TRA), Kuwait, Bahrain, and Oman. 03 Carrier-Neutral Flexibility Organizations can deploy with Arkan Managed PSTN (including DID numbers in 80+ countries) or a Bring Your Own Agreement—preserving existing carrier contracts while gaining the SBC bridge and full compliance layer. No forced carrier change. 04 Deployment Speed Arkan Cloud Connect deploys in 3–5 business days—compared to 2–8 weeks for Operator Connect and 4–12 weeks for traditional SBC hardware. Speed translates directly to competitive advantage in enterprise migration cycles. Industries Served ## **Designed for Organizations**   ## **That Require Governance & Scale** Arkan serves enterprises and institutions where communication infrastructure is operationally critical and regulatory compliance is non-negotiable. ![Multi-Branch Enterprises](https://www.arkan.solutions/hubfs/branch_10165528.png) Multi-Branch Enterprises Centralized voice across locations ![Healthcare Groups](https://www.arkan.solutions/hubfs/health-center_17774852.png) Healthcare Groups SLA-critical, high-volume inbound ![Education Institutions](https://www.arkan.solutions/hubfs/public-library_9746722.png) Education Institutions Multi-campus official numbering ![Retail Chains](https://www.arkan.solutions/hubfs/shopping-mall_18615239.png) Retail Chains Store-level DID management ![Logistics & Delivery](https://www.arkan.solutions/hubfs/supplier_17627565.png) Logistics & Delivery High outbound, dispatch coordination ![Contact Centers](https://www.arkan.solutions/hubfs/personal-assistant_17643398.png) Contact Centers Concurrent channels, CCaaS migration ![Government & Public Sector](https://www.arkan.solutions/hubfs/company_12124535.png) Government & Public Sector Regulatory compliance, formal procurement ![AI Voice Startups](https://www.arkan.solutions/hubfs/voice-recognition_10329187.png) AI Voice Startups PSTN layer for conversational AI SERVICE COMMITMENT ## **Governed by SLA.** **Backed by Infrastructure.** Arkan's service model is built on formal contractual governance, not best-effort delivery. Every enterprise relationship is structured under an MSA, statement of order, and service acceptance protocol—ensuring clarity, accountability, and continuity. [View SLA & Security Framework](https://www.arkan.solutions/en/security_and_compliance?hsLang=en) Uptime SLA Guarantee 99.99% P1 Critical Response Time \<30m NOC Monitoring & Support 24/7 27001-Aligned Security ISO 27001–aligned Compliant Infrastructure GDPR-ready 1.2+ / SRTP Encrypted TLS 1.2+ / SRTP Customer Validation ## Rated by IT ## and Communications Leaders  Arkan Solutions Customer Reviews on Gartner Peer Insights  Gartner Peer Insights™ 4.3 / 5 ★★★★☆ “ Arkan Cloud Connect ★ ★ ★ ★ ★ Flexible platform supports diverse integration needs across on-prem and cloud Both the Arkan Team and their platform helped deliver the right solution to fulfill our critical customer centric requirements with great value at a reasonable cost Director of IT Real Estate 500M - 1B USD “ Arkan Cloud Connect ★ ★ ★ ★ ★   Reliable SIP Trunks service with smooth Talkdesk and Zoom integration across KSA and UAE, backed by responsive support. IT Services Manufacturing · 500M–1B USD “ Arkan Cloud Connect ★ ★ ★ ★ ★   The Arkan team is a very supportive and professional team, with smooth day-to-day technical support. IT Telecommunications · 50M–250M USD “ Arkan Cloud Connect ★ ★ ★ ★ ★   A great tool for quick and long-term setup — very agile with a quick process. Customer Service & Support Retail · 500M–1B USD What customers consistently highlight: Stable connectivity Easy integration Good technical support ← → [Explore Arkan Cloud Connect on Gartner →](https://www.gartner.com/reviews/product/arkan-cloud-connect?marketSeoName=enterprise-networking-and-communications) Start Here ### **Ready to Structure Your** **Communication Environment?** Speak with an Arkan solutions architect to assess your infrastructure, understand your connectivity requirements, and receive a structured proposal. [Request a Consultation](https://www.arkan.solutions/en/contact-us?hsLang=en) [Email Our Team](mailto:sales@arkan.solutions) **Discovery session** → Tailored proposal → Proof of concept → Onboarding & go-live [![logo-1](https://www.arkan.solutions/hubfs/Arkan_april_2024/images/logo-1.png)](https://www.arkan.solutions/en/) #### Arkan Solutions for Telecom & IT 7953 Prince Sultan Street Jeddah Makkah 23433-2095 Saudi Arabia ![payment](https://www.arkan.solutions/hs-fs/hubfs/Arkan_april_2024/images/payment.jpeg?width=200&height=32&name=payment.jpeg "payment") ###### Other Links - [Home](https://www.arkan.solutions/en/) - [About](https://www.arkan.solutions/en/about) - [Contact](https://www.arkan.solutions/en/contact-us) ###### Resources - [Blog](https://blog.arkan.international/en) - [Refund Policy](https://www.arkan.solutions/en/refund-policy) Copyright © 2024, Copyright [Privacy Policy |](https://www.arkan.solutions/en/privacy-policy?hsLang=en) [Services Terms & Conditions](https://www.arkan.solutions/en/terms-conditions?hsLang=en) 1 AS Arkan Solutions Cloud Voice Expert · Online EN ✕ Ticket Human ☼ 📞 Welcome to Arkan Solutions Help us serve you better — takes 20 seconds. Full name Company Current or target voice platform -- Select -- MS Teams Zoom Phone Zoom Contact Center Genesys Cloud CX 3CX AI / LLM Voice Agent Custom API / CPaaS Not sure yet How can we help? 📈Sales inquiry 🔧Technical support 🚀Onboarding help 💬General question Start Chat By chatting you agree to our [privacy policy](https://arkan.solutions/privacy?hsLang=en) ● CRM: Powered by [Arkan Solutions](https://arkan.solutions?hsLang=en)