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Arkan Solutions – Enterprise Cloud Voice Connectivity

Arkan

API Voice Cloud Connect

Automate Every Voice Touchpoint. Intelligently.

SKU: ARK_CNCT_CALL_SETUP | ARK_CNCT_CALL_MNTH

Request a Demo See How It Works

Secure

Intelligent

Privacy-First

99.99% SLA

 The Challenge 

The Hidden Cost of Human-Dependent Voice Operations

67%

of contact center calls are routine and repetitive

4.5min

average handle time for simple inquiries

40%

of agent time spent on outbound notifications

What businesses face every day:
  • Customers wait on hold for simple confirmations and status updates
  • Agents manually make calls to confirm appointments, orders, and deliveries
  • No way to connect two parties without revealing private numbers
  • Outbound campaigns require dedicated agent teams at scale
  • Customer data flowing through third-party voice systems raises compliance risks

Introduction

Arkan API Voice Cloud Connect

A fully managed, API-driven voice automation engine that enables business systems to initiate and control real phone calls or respond intelligently to inbound calls—without a single human agent involved.
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API-Initiated Calls

Business systems trigger outbound calls to customers on demand via REST API—fully automated, zero agent involvement.
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Inbound Call Webhooks

Incoming calls trigger real-time API requests to business systems, enabling intelligent, dynamic responses on every call. 
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MP3 Audio Playback

Deliver pre-recorded audio messages on any call. Audio files are streamed directly — no encoding required. 
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Text-to-Speech (TTS)

Convert dynamic text responses into natural-sounding voice in real time. Personalize every interaction with live data.
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Two-Party Connection

Bridge two callers instantly without exposing either party's real number—full privacy by design. 
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Call Recording

Record any call on demand. Recordings are delivered directly to the business system via secure transfer—never stored by Arkan.

How It Works

Two Powerful Call Flows

.

Business System
CRM / ERP / Mobile App
→
Arkan API Engine
ARK_CNCT_CALL_SETUP
→
Arkan Cloud SBC
PSTN Gateway
→
Customer's Phone
Any device, global reach
What Arkan delivers to the caller on every call : Play MP3 audio file Speak dynamic text via TTS Connect to another party Record and deliver to your system
Customer calls a number → Arkan intercepts → Queries your system → Applies the response in real time
1
Customer dials an Arkan-hosted number from any phone, any country
2
Arkan intercepts and sends a webhook to the business system with caller data
3
Business system returns a response: play audio, speak text, connect a party, or start recording
4
Arkan executes the instruction on the live call — all within milliseconds
Real-time response capabilities: TTS — speak personalised responses MP3 — play branded audio Connect — bridge to another party Record — capture and deliver to your system

Capabilities

What Arkan Delivers on Every Call

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MP3 Audio Playback

Deliver any pre-recorded audio to the caller. Ideal for branded messages, instructions, or language-specific content. Audio files are streamed directly — no encoding required on the client side.
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Text-to-Speech (TTS)

Convert dynamic text into natural-sounding voice in real time. Use customer names, order numbers, dates, or any live data to personalise every interaction at scale — no pre-recording required.
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Two-Party Connection

Instantly bridge two callers together — driver and passenger, agent and customer — without either party seeing the other's real number. Full privacy protection with complete audit trail via CDR.
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Call Recording

Record any call on demand. The recording is immediately delivered to the business system via secure transfer. Arkan does not store recordings — client data remains entirely within client infrastructure.
🔒
Privacy by Design: Arkan stores only Call Detail Records (CDR) for compliance purposes — no recordings, no call content, no customer data is retained on Arkan infrastructure. Recordings are streamed directly to the designated client endpoint and immediately purged from Arkan systems.

Use Cases

Built for Real Business Workflows

Arkan API Voice Cloud Connect powers mission-critical voice automation across industries where reliability and scale are non-negotiable.

Appointment Reminders & Confirmations

1
The CRM sends an API request 24 hours before the appointment.
2
Arkan calls the patient or customer automatically.
3
TTS reads: "You have an appointment on [date] at [time]. Press 1 to confirm, 2 to reschedule."
4
Customer responds via keypad (DTMF) — Arkan captures the response.
5
Result sent back to the CRM via webhook and confirmed instantly.
BUSINESS IMPACT
Reduce no-shows by up to 40%. Zero agent time required. Personalised, consistent experience at any scale.
INDUSTRIES
Healthcare Banking Automotive Government Hospitality Legal

Shipment & Delivery Notifications

1
ERP/OMS detects a shipment status change — dispatched, out for delivery, or delayed.
2
API request sent to Arkan with order details and customer number.
3
Arkan calls the customer:
"Your order #12345 is out for delivery. Press 1 to confirm or 2 to reschedule."
4
Customer responds — Arkan captures input and sends it back to the business system.
5
Delivery route updated in real time. Driver notified automatically.
BUSINESS IMPACT
Cut failed deliveries, reduce customer service calls, and improve NPS — all without a single agent touchpoint.
INDUSTRIES
E-commerce Logistics Retail Pharma Food Delivery B2B

Number Masking & Private Calls

1
The application sends an API request to Arkan for a masked session between two numbers.
2
Arkan assigns a temporary virtual number as the bridge — neither party sees the other's real number.
3
Both parties call the virtual number — Arkan connects them in real time.
4
When the session ends, the virtual number is released — no trace, no exposure.
BUSINESS IMPACT
Full privacy protection, zero number exposure, real-time connections with complete audit trail via CDR.
INDUSTRIES
Ride-hailing Delivery Marketplaces Healthcare Legal Freelancing

AI-Powered Dynamic Conversations

Dynamic Outbound Survey
Arkan calls, asks questions, captures voice or keypad responses, and sends structured results to the business system.
Real-Time Data Lookup on Call
Customer calls, presses 1 for balance — Arkan queries the database and speaks the answer via TTS instantly.
Multi-Step Automated IVR
Complex branching conversations driven by business rules via webhook decisions — no static IVR tree required.
Voice + Recording + AI Transcription
Record the call, deliver to the system, send to AI for transcription, sentiment analysis, or summary — fully automated.
INTEGRATES WITH
OpenAI · ElevenLabs · Google TTS · Azure AI · Retell AI · Bland AI · Any AI Voice Engine
ARKAN HANDLES THE VOICE INFRASTRUCTURE — CLIENTS FOCUS ON THE INTELLIGENCE.
INDUSTRIES
Financial Services Government Healthcare Retail

Seamless Escalation

From Automated Flow to Live Agent — Without Friction

When a complex issue arises or a customer requests a live agent, Arkan bridges the automated flow directly to the contact center platform on the same infrastructure, with zero latency.

Automated API Voice Flow

Arkan handles the interaction

►

Escalation Trigger

Complex issue, customer request, or business rule

►

Arkan Cloud Connect

Bridges to the cloud platform

►

Live Agent

Genesys / Teams / Zoom / Any SIP

Compatible Agent Platforms via Arkan Cloud Connect
Microsoft Teams Direct Routing
ARK_CNCT_MST
Zoom Phone & Contact Center
ARK_CNCT_ZP / ZCC
Genesys Cloud CX
ARK_CNCT_GEN
Any SIP/TLS Platform
Universal

Integration Ecosystem

Connect to Any System — No Proprietary Adapters Required

 Arkan API Voice Cloud Connect integrates with existing business   systems via standard REST API and webhook protocols no   proprietary adapters and no vendor lock-in.

CRM SYSTEMS
Salesforce · HubSpot · Zoho · Custom CRM
ERP PLATFORMS
SAP · Oracle · Microsoft Dynamics
⚡
Arkan API Voice Engine
AI VOICE ENGINES
OpenAI · ElevenLabs · Retell AI · Bland AI
TTS PROVIDERS
Google TTS · Azure AI Speech · AWS Polly
MOBILE APP BACKENDS
iOS / Android REST APIs
PROTOCOLS REST API / JSON Webhook (HTTP POST) SIP/TLS SRTP DTMF MP3 / WAV streaming

Data Privacy & Trust

Your Data Stays Yours. Always.

Arkan does not store call recordings, conversation content, or customer data. Recordings are delivered directly to the client system via secure transfer and never retained on Arkan infrastructure.

CDR Only — Compliance by Design

Arkan retains only Call Detail Records (CDR) as required by regional telecom regulations. CDRs contain metadata—duration, timestamp, and numbers—not call content or recordings.

Recordings Delivered, Not Stored

Call recordings are streamed or delivered directly to the designated endpoint — S3, FTP, or HTTPS. Once transferred, they are immediately purged from Arkan systems.

Regional Regulatory Alignment
Arkan's data handling model aligns with CITC (Saudi Arabia), TDRA (UAE), GDPR principles, and other regional data sovereignty frameworks across the MENA region.
CERTIFICATIONS & STANDARDS Zero-Trust ArchitectureTLS 1.2+ EncryptionISO 27001 AlignedMENA Regulatory Compliant99.99% SLA

Technical Specifications

Built for Scale, Security, and Simplicity

Parameter Specification
API Protocol REST / JSON over HTTPS
Inbound Trigger Webhook (HTTP POST)
Signalling SIP over TLS 1.2+
Media RTP / SRTP
Codecs G.711, G.729, Opus, AMR-WB
DTMF RFC 2833 / SIP INFO
Audio Delivery MP3 / WAV (streaming or URL)
Recording MP3 / WAV → pushed to client endpoint, never stored by Arkan
TTS Plug in any TTS provider
End-to-End Latency < 200ms
SLA 99.99% uptime guaranteed
PSTN Coverage 80+ countries
SKU: ARK_CNCT_CALL_SETUP
One-Time Setup & Integration Fee
Covers all onboarding, provisioning, and go-live activities.
  • Session Border Controller (SBC) provisioning
  • API configuration and testing
  • Go-live support and handover
SKU: ARK_CNCT_CALL_MNTH
Monthly Managed Service Fee
Ongoing platform management with carrier-grade reliability. PSTN usage billed separately.
  • 24/7 NOC monitoring
  • Platform hosting and maintenance
  • Security and fraud protection
  • PSTN usage billed separately

Getting Started

Your Path to Automated Voice in as Little as 3–5 Business Days

Arkan's onboarding process is structured for speed and precision—from initial discovery to live production deployment.

01

Discovery Session

Consult with Arkan voice architects to map use cases, business system APIs, and voice flow requirements.
02

Tailored Proposal

Receive a solution design, API integration specification, and commercial offer within 48 hours.
03

Proof of Concept

Validate with a 14-day pilot — build one live flow, test inbound and outbound.
04

Onboarding & Go-Live

API keys issued, numbers provisioned, flows activated. Full handover and Day 2 support included.
Go live in as little as 3–5 business days

The Arkan Ecosystem

The Complete Arkan Cloud Connect Product Family

All products share the same Arkan SBC infrastructure, security model, 99.99% SLA, and 24/7 NOC support—a single vendor, unified platform.

MS Teams Direct Routing
ARK_CNCT_MST
Zoom Cloud Connect
ARK_CNCT_ZP / ZCC
Genesys Cloud Connect
ARK_CNCT_GEN
AI Voice Connectivity
ARK_CNCT_AIV
API Voice Cloud Connect
ARK_CNCT_CALL_SETUP / MNTH
CURRENT PRODUCT

All products share the same Arkan SBC infrastructure, security model, 99.99% SLA, and 24/7 NOC support—a single vendor.

Ready to Automate?

Automate Every Voice Touchpoint. Intelligently.

Speak with Arkan's voice architects and receive a tailored proposal within 48 hours.

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Arkan Solutions
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