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 Arkan Solutions – Enterprise Cloud Voice Connectivity

# **Arkan**

# **API Voice Cloud Connect**

**Automate Every Voice Touchpoint. Intelligently.**

SKU: ARK\_CNCT\_CALL\_SETUP | ARK\_CNCT\_CALL\_MNTH

[Request a Demo](https://www.arkan.solutions/en/contact-us?hsLang=en) [See How It Works](https://www.arkan.solutions/en/api-voice-cloud-connect#call-flows)

### **Secure**

### **Intelligent**

### **Privacy-First**

### **99.99% SLA**

##  The Challenge 

## **The Hidden Cost of Human-Dependent Voice Operations**

67%

**of contact center calls are routine and repetitive**

4.5min

**average handle time for simple inquiries**

40%

**of agent time spent on outbound notifications**

What businesses face every day:

- Customers wait on hold for simple confirmations and status updates
- Agents manually make calls to confirm appointments, orders, and deliveries
- No way to connect two parties without revealing private numbers
- Outbound campaigns require dedicated agent teams at scale
- Customer data flowing through third-party voice systems raises compliance risks

## **Introduction**

## Arkan API Voice Cloud Connect

A fully managed, API-driven voice automation engine that enables business systems to initiate and control real phone calls or respond intelligently to inbound calls—without a single human agent involved.

![setting_16152977](https://www.arkan.solutions/hubfs/setting_16152977.png)

### **API-Initiated Calls**

Business systems trigger outbound calls to customers on demand via REST API—fully automated, zero agent involvement.

![incoming call api icon](https://www.arkan.solutions/hubfs/incoming%20call%20api%20icon.png)

### **Inbound Call Webhooks**

Incoming calls trigger real-time API requests to business systems, enabling intelligent, dynamic responses on every call. 

![speaker_4946067-1](https://www.arkan.solutions/hubfs/speaker_4946067-1.png)

### **MP3 Audio Playback**

Deliver pre-recorded audio messages on any call. Audio files are streamed directly — no encoding required. 

![audio-file_16161175-1](https://www.arkan.solutions/hubfs/audio-file_16161175-1.png)

### **Text-to-Speech (TTS)**

Convert dynamic text responses into natural-sounding voice in real time. Personalize every interaction with live data.

![interaction_17474770-2](https://www.arkan.solutions/hubfs/interaction_17474770-2.png)

### **Two-Party Connection**

Bridge two callers instantly without exposing either party's real number—full privacy by design. 

![circle_13875647-1](https://www.arkan.solutions/hubfs/circle_13875647-1.png)

### **Call Recording**

Record any call on demand. Recordings are delivered directly to the business system via secure transfer—never stored by Arkan.

## **How It Works**

## **Two Powerful Call Flows**

Flow 1: API-Initiated Outbound Call

Flow 2: Inbound Call Triggers Business Logic

.

Business System

CRM / ERP / Mobile App

→

Arkan API Engine

ARK\_CNCT\_CALL\_SETUP

→

Arkan Cloud SBC

PSTN Gateway

→

Customer's Phone

Any device, global reach

What Arkan delivers to the caller on every call : Play MP3 audio file Speak dynamic text via TTS Connect to another party Record and deliver to your system

Customer calls a number → Arkan intercepts → Queries your system → Applies the response in real time

1

Customer dials an Arkan-hosted number from any phone, any country

2

Arkan intercepts and sends a webhook to the business system with caller data

3

Business system returns a response: play audio, speak text, connect a party, or start recording

4

Arkan executes the instruction on the live call — all within milliseconds

Real-time response capabilities: TTS — speak personalised responses MP3 — play branded audio Connect — bridge to another party Record — capture and deliver to your system

## Capabilities

## **What Arkan Delivers on Every Call**

![volume-up_11295988](https://www.arkan.solutions/hs-fs/hubfs/volume-up_11295988.png?width=512&height=512&name=volume-up_11295988.png)

### MP3 Audio Playback

Deliver any pre-recorded audio to the caller. Ideal for branded messages, instructions, or language-specific content. Audio files are streamed directly — no encoding required on the client side.

![audio-file_16161175](https://www.arkan.solutions/hs-fs/hubfs/audio-file_16161175.png?width=512&height=512&name=audio-file_16161175.png)

## Text-to-Speech (TTS)

Convert dynamic text into natural-sounding voice in real time. Use customer names, order numbers, dates, or any live data to personalise every interaction at scale — no pre-recording required.

![interaction_17474770](https://www.arkan.solutions/hs-fs/hubfs/interaction_17474770.png?width=512&height=512&name=interaction_17474770.png)

## Two-Party Connection

Instantly bridge two callers together — driver and passenger, agent and customer — without either party seeing the other's real number. Full privacy protection with complete audit trail via CDR.

![circle_13875647](https://www.arkan.solutions/hs-fs/hubfs/circle_13875647.png?width=512&height=512&name=circle_13875647.png)

## Call Recording

Record any call on demand. The recording is immediately delivered to the business system via secure transfer. Arkan does not store recordings — client data remains entirely within client infrastructure.

🔒

**Privacy by Design:** Arkan stores only Call Detail Records (CDR) for compliance purposes — no recordings, no call content, no customer data is retained on Arkan infrastructure. Recordings are streamed directly to the designated client endpoint and immediately purged from Arkan systems.

## **Use Cases**

## **Built for Real Business Workflows**

Arkan API Voice Cloud Connect powers mission-critical voice automation across industries where reliability and scale are non-negotiable.

Appointment Reminders

Delivery Notifications

Number Masking

AI-Powered Conversations

### Appointment Reminders & Confirmations

1

The CRM sends an API request 24 hours before the appointment.

2

Arkan calls the patient or customer automatically.

3

TTS reads: "You have an appointment on \[date\] at \[time\]. Press 1 to confirm, 2 to reschedule."

4

Customer responds via keypad (DTMF) — Arkan captures the response.

5

Result sent back to the CRM via webhook and confirmed instantly.

BUSINESS IMPACT

Reduce no-shows by up to 40%. Zero agent time required. Personalised, consistent experience at any scale.

INDUSTRIES

Healthcare Banking Automotive Government Hospitality Legal

### Shipment & Delivery Notifications

1

ERP/OMS detects a shipment status change — dispatched, out for delivery, or delayed.

2

API request sent to Arkan with order details and customer number.

3

Arkan calls the customer:  
"Your order #12345 is out for delivery. Press 1 to confirm or 2 to reschedule."

4

Customer responds — Arkan captures input and sends it back to the business system.

5

Delivery route updated in real time. Driver notified automatically.

BUSINESS IMPACT

Cut failed deliveries, reduce customer service calls, and improve NPS — all without a single agent touchpoint.

INDUSTRIES

E-commerce Logistics Retail Pharma Food Delivery B2B

### Number Masking & Private Calls

1

The application sends an API request to Arkan for a masked session between two numbers.

2

Arkan assigns a temporary virtual number as the bridge — neither party sees the other's real number.

3

Both parties call the virtual number — Arkan connects them in real time.

4

When the session ends, the virtual number is released — no trace, no exposure.

BUSINESS IMPACT

Full privacy protection, zero number exposure, real-time connections with complete audit trail via CDR.

INDUSTRIES

Ride-hailing Delivery Marketplaces Healthcare Legal Freelancing

### AI-Powered Dynamic Conversations

Dynamic Outbound Survey

Arkan calls, asks questions, captures voice or keypad responses, and sends structured results to the business system.

Real-Time Data Lookup on Call

Customer calls, presses 1 for balance — Arkan queries the database and speaks the answer via TTS instantly.

Multi-Step Automated IVR

Complex branching conversations driven by business rules via webhook decisions — no static IVR tree required.

Voice + Recording + AI Transcription

Record the call, deliver to the system, send to AI for transcription, sentiment analysis, or summary — fully automated.

INTEGRATES WITH

OpenAI · ElevenLabs · Google TTS · Azure AI · Retell AI · Bland AI · Any AI Voice Engine

ARKAN HANDLES THE VOICE INFRASTRUCTURE — CLIENTS FOCUS ON THE INTELLIGENCE.

INDUSTRIES

Financial Services Government Healthcare Retail

## **Seamless Escalation**

## **From Automated Flow to Live Agent — Without Friction**

When a complex issue arises or a customer requests a live agent, Arkan bridges the automated flow directly to the contact center platform on the same infrastructure, with zero latency.

### **Automated API Voice Flow**

Arkan handles the interaction

►

### **Escalation Trigger**

Complex issue, customer request, or business rule

►

### **Arkan Cloud Connect**

Bridges to the cloud platform

►

### **Live Agent**

Genesys / Teams / Zoom / Any SIP

Compatible Agent Platforms via Arkan Cloud Connect

Microsoft Teams Direct Routing

ARK\_CNCT\_MST

Zoom Phone & Contact Center

ARK\_CNCT\_ZP / ZCC

Genesys Cloud CX

ARK\_CNCT\_GEN

Any SIP/TLS Platform

Universal

## **Integration Ecosystem**

## **Connect to Any System — No Proprietary Adapters Required**

 Arkan API Voice Cloud Connect integrates with existing business   systems via standard REST API and webhook protocols no   proprietary adapters and no vendor lock-in.

**CRM SYSTEMS**

Salesforce · HubSpot · Zoho · Custom CRM

**ERP PLATFORMS**

SAP · Oracle · Microsoft Dynamics

⚡

Arkan API Voice Engine

**AI VOICE ENGINES**

OpenAI · ElevenLabs · Retell AI · Bland AI

**TTS PROVIDERS**

Google TTS · Azure AI Speech · AWS Polly

**MOBILE APP BACKENDS**

iOS / Android REST APIs

PROTOCOLS REST API / JSON Webhook (HTTP POST) SIP/TLS SRTP DTMF MP3 / WAV streaming

## **Data Privacy & Trust**

## **Your Data Stays Yours. Always.**

Arkan does not store call recordings, conversation content, or customer data. Recordings are delivered directly to the client system via secure transfer and never retained on Arkan infrastructure.

**CDR Only — Compliance by Design**

Arkan retains only Call Detail Records (CDR) as required by regional telecom regulations. CDRs contain metadata—duration, timestamp, and numbers—not call content or recordings.

**Recordings Delivered, Not Stored**

Call recordings are streamed or delivered directly to the designated endpoint — S3, FTP, or HTTPS. Once transferred, they are immediately purged from Arkan systems.

**Regional Regulatory Alignment**

Arkan's data handling model aligns with CITC (Saudi Arabia), TDRA (UAE), GDPR principles, and other regional data sovereignty frameworks across the MENA region.

CERTIFICATIONS & STANDARDS Zero-Trust ArchitectureTLS 1.2+ EncryptionISO 27001 AlignedMENA Regulatory Compliant99.99% SLA

## **Technical Specifications**

## **Built for Scale, Security, and Simplicity**

| Parameter | Specification |
| --- | --- |
| API Protocol | REST / JSON over HTTPS |
| Inbound Trigger | Webhook (HTTP POST) |
| Signalling | SIP over TLS 1.2+ |
| Media | RTP / SRTP |
| Codecs | G.711, G.729, Opus, AMR-WB |
| DTMF | RFC 2833 / SIP INFO |
| Audio Delivery | MP3 / WAV (streaming or URL) |
| Recording | MP3 / WAV → pushed to client endpoint, never stored by Arkan |
| TTS | Plug in any TTS provider |
| End-to-End Latency | < 200ms |
| SLA | 99.99% uptime guaranteed |
| PSTN Coverage | 80+ countries |

SKU: ARK\_CNCT\_CALL\_SETUP

One-Time Setup & Integration Fee

Covers all onboarding, provisioning, and go-live activities.

- Session Border Controller (SBC) provisioning
- API configuration and testing
- Go-live support and handover

SKU: ARK\_CNCT\_CALL\_MNTH

Monthly Managed Service Fee

Ongoing platform management with carrier-grade reliability. PSTN usage billed separately.

- 24/7 NOC monitoring
- Platform hosting and maintenance
- Security and fraud protection
- PSTN usage billed separately

## **Getting Started**

## Your Path to Automated Voice in as Little as 3–5 Business Days

Arkan's onboarding process is structured for speed and precision—from initial discovery to live production deployment.

01

### **Discovery Session**

Consult with Arkan voice architects to map use cases, business system APIs, and voice flow requirements.

02

### **Tailored Proposal**

Receive a solution design, API integration specification, and commercial offer within 48 hours.

03

### **Proof of Concept**

Validate with a 14-day pilot — build one live flow, test inbound and outbound.

04

### **Onboarding & Go-Live**

API keys issued, numbers provisioned, flows activated. Full handover and Day 2 support included.

Go live in as little as 3–5 business days

## **The Arkan Ecosystem**

## **The Complete Arkan Cloud Connect Product Family**

All products share the same Arkan SBC infrastructure, security model, 99.99% SLA, and 24/7 NOC support—a single vendor, unified platform.

MS Teams Direct Routing

ARK\_CNCT\_MST

Zoom Cloud Connect

ARK\_CNCT\_ZP / ZCC

Genesys Cloud Connect

ARK\_CNCT\_GEN

AI Voice Connectivity

ARK\_CNCT\_AIV

API Voice Cloud Connect

ARK\_CNCT\_CALL\_SETUP / MNTH

CURRENT PRODUCT

**All products share the same Arkan SBC infrastructure, security model, 99.99% SLA, and 24/7 NOC support—a single vendor.**

Ready to Automate?

### **Automate Every Voice Touchpoint.** **Intelligently.**

Speak with Arkan's voice architects and receive a tailored proposal within 48 hours.

[Contact Sales](https://www.arkan.solutions/en/contact-us?hsLang=en) [Visit arkan.solutions](https://www.arkan.solutions/en/?hsLang=en)

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#### Arkan Solutions for Telecom & IT

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