Contact Center Solutions

We provide Omnichannel Contact Center solutions that address Traditional Contact Center Problems. These solutions enhance satisfaction and loyalty by delivering consistent and personalized customer experiences across all channels. 

• Contact Center Solutions  

• PSTN Connectivity  

• Video Conferencing and VC Infrastructure

Zoom

 Zoom offers an all-in-one solution for efficient communication and collaboration. 
 Arkan offers fully managed Zoom services customized to your needs, including: 

• Zoom as a managed service 

• Planning & Deployment 

• Change Management 

• PSTN Cloud Peering 

• On premise PSTN connectivity to Zoom 

• Zoom Phone certified HW 

• supply & implementation 

• Different SLA level service

Microsoft

Arkan's Microsoft Teams SBCaaS simplifies the transition to your Microsoft Teams telephone system. Our MS Teams Direct Routing Services eliminate complexity, enabling you to seamlessly integrate your MS Teams telephone system with our dedicated implementation. 
 
With Arkan Direct Routing as a Service, you gain access to our Microsoft-authorized SBC solution and receive personalized support from our experts every step of the way. Whether you choose our hosted solution or already have an SBC device, our team ensures a smooth setup process tailored to your needs.

Infrastructure

No more complexity to connect your MS Teams, Zoom Phone, 3CX, or any cloud-hosted UC services to the local Public Service Telephony Network «PSTN». You can choose between our Internet Telephony services available across the MENA region or you can connect to your own carrier via our SBCaaS plans.