Fully Managed Cloud SBC-as-a-Service

Arkan

Cloud Connect

A managed cloud Session Border Controller service that connects enterprise PSTN voice to the UCaaS and CCaaS platforms your organization operates on—without on-premises SBC hardware and ready in as little as 3–5 business days.

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99.99%

Service availability SLA

80+

Countries covered

3-5

Deployment timeline

15 min

Critical incident response

24/7

NOC monitoring

Arkan Cloud Connect provides a fully managed cloud SBC service that handles the signaling and media interworking between a carrier-grade PSTN connection and the UCaaS or CCaaS platform your organization uses.

The service removes the need for organizations to procure, operate, or maintain dedicated SBC hardware. Arkan manages the infrastructure, monitoring, configuration, and compliance across its global footprint—under a structured SLA framework with defined response and escalation commitments.

Built on the Ribbon SBC SWE Edge, Cloud Connect is deployed as a dedicated cloud instance per customer, with geo-redundant architecture to support enterprise availability requirements.

Zero on-premises hardware

The Session Border Controller function is hosted and managed by Arkan. Organizations connect via SIP trunk with no local SBC deployment required.

Global PSTN coverage — 80+ countries

Arkan provides managed PSTN connectivity across more than 80 countries, with local number presence and number porting support in each covered market.

Regulatory compliance — everywhere we operate

Arkan maintains compliance with the applicable telecommunication's regulatory frameworks in each country it operates, covering number management, emergency services, and signaling requirements.

Structured SLA governance

Service delivery is governed by formal agreements covering availability targets, critical response windows, escalation procedures, and change management processes.

Option 1

Cloud by Arkan — Managed PSTN

Arkan provides end-to-end PSTN connectivity through its own managed network, covering 80+ countries with local number provisioning, number porting, and emergency service support—billed as a single annual subscription per channel bundle.

Single vendor — SBC and PSTN under one contract
Local number presence in 80+ countries
Number porting — local, national, and international
Predictable annual flat-rate pricing — no hidden fees
Available in 10-channel and 50-channel bundles

Subscription covers Cloud Connect infrastructure and managed service. Carrier PSTN usage charges are billed separately.

Option 2

Bring Your Own Agreement (BYOA)

Organizations retain their existing carrier relationship. Arkan's cloud SBC connects the carrier's SIP trunk to the UCaaS platform, handling integration, security, and ongoing management while preserving existing carrier contracts and pricing.

Preserve existing carrier investments and negotiated rates
Pre-approved carriers across Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Jordan, Egypt, Iraq, Morocco, and more
Regulatory compliance maintained — carrier stays aligned with local requirements
A hybrid approach available combine BYOA with Arkan-managed numbers
Available in 10-channel and 50-channel bundles

Arkan's SBC manages integration, security, and session management while you maintain direct ownership of your carrier relationship.

Architecture

From PSTN to UCaaS — fully in the cloud

Arkan Cloud Connect sits as the managed SBC layer between your PSTN connection and your UCaaS platform, handling session control, interworking, and media path management without any on-premises equipment at the customer site.

PSTN / Carrier

Arkan Managed PSTN or your existing carrier via BYOA

SIP Trunk

Carrier-grade SIP connection into Arkan's cloud infrastructure

Arkan Cloud SBC

Ribbon SBC SWE Edge — managed, monitored, and operated by Arkan

UCaaS / CCaaS Platform

Teams, Zoom, Genesys, or AI/API voice platform

End Users

Calling through their native UCaaS client — no change in experience

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MS Teams Cloud Connect

A fully managed Direct Routing solution enabling Microsoft Teams Phone to PSTN via a Microsoft-certified cloud SBC. Arkan handles SBC provisioning, trunk configuration, and Direct Routing policy setup Teams users make and receive calls from within their native Teams interface.

Direct Routing Microsoft-certified SBC Teams Phone Auto Attendant Number Porting

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Zoom Phone Cloud Connect

A fully managed BYOC service connecting Zoom Phone to carrier-grade PSTN. Arkan's cloud SBC bridges the SIP trunk to the Zoom Phone platform, enabling inbound and outbound PSTN calling from within the Zoom interface—without relying on Zoom Calling Plans.

Certified BYOC Zoom Phone Global CLI Auto Attendant

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Zoom CC Cloud Connect

A managed BYOC service that delivers carrier-grade PSTN voice into Zoom Contact Center. Supports intelligent inbound routing, IVR flows, outbound dialling, and omnichannel agent delivery with Arkan managing the full SBC and session management layer.

BYOC Zoom Contact Center IVR & Routing Outbound Dialling

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Genesys Cloud Connect

A fully managed BYOC cloud service connecting Genesys Cloud CX to carrier-grade PSTN. Arkan's SBC handles all SIP interworking and session management between the carrier and the Genesys platform—supporting inbound routing, outbound dialing, IVR, and geo-redundant failover.

BYOC Cloud Genesys Cloud CX Genesys-certified Inbound & Outbound

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Webex Cloud Connect

A managed Cloud Connected PSTN (CCP) service that delivers PSTN voice connectivity to Cisco Webex Calling deployments. Arkan operates as a certified cloud provider, provisioning SIP trunks through the Webex Control Hub framework — enabling global PSTN access without a local gateway.

Cloud Connected PSTN Webex Calling Control Hub Cisco-aligned

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Five9 Cloud Connect

A managed SIP trunk service connecting Five9 Virtual Contact Center to carrier-grade PSTN. Arkan's cloud SBC handles session management and number routing between the carrier layer and the Five9 platform, supporting inbound queue delivery and outbound campaign dialing at enterprise scale.

SIP Trunking Five9 VCC Inbound & Outbound Campaign Dialling

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ARK_CNCT_ZND

Zendesk Cloud Connect

A carrier-grade voice integration connecting Zendesk Talk and Zendesk Suite to PSTN via Arkan's cloud SBC. Enables inbound and outbound voice within the Zendesk agent workspace — with number management, local DID provisioning, and call routing handled at the Arkan layer.

Voice API Zendesk Talk Local DID Agent Workspace

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Arkan AI Connect

A carrier-grade PSTN voice layer purpose-built for conversational AI platforms and AI-driven contact center environments. Provides the low-latency SIP connectivity, number management, and call control that AI voice agents require to interact with the real telephone network at scale.

AI Voice Routing Conversational AI Low Latency PSTN for AI Agents

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API Voice Connect

An API-driven carrier-grade voice service enabling business applications and enterprise systems to initiate, receive, and control real PSTN phone calls programmatically. Built for organizations developing voice automation workflows, notification systems, or custom communication environments requiring direct PSTN access.

API-driven Voice Carrier-grade Voice Automation Enterprise & Gov

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24/7 NOC operations

Arkan's Network Operations Center runs continuously with certified voice engineers on shift. Incidents are escalated through defined SLA windows, with immediate paths for critical failures.

24/7 · Certified engineers ·

multichannel access

Proactive monitoring

Real-time monitoring of SBC health, SIP trunk state, call quality metrics, and capacity utilization. Automated alerting with threshold-based escalation detects and acts on issues before they reach users.

Real-time SIP monitoring · QoS & MOS tracking · Automated fraud detection

ITIL-aligned service delivery

Service operations follow ITIL frameworks covering incident management, problem management, and change control—ensuring predictable, structured handling of all service events and modifications.

Incident · Problem · Change management

Getting Started

From consultation to go-live in 3–5 business days

Arkan's deployment process is structured to minimize complexity for the customer. A dedicated project manager coordinates each stage, with zero-downtime migration and a formal handover to managed service operations.