--- title: About Arkan Solutions | The Infrastructure Behind Enterprise Voice description: Arkan Solutions enables enterprises to connect UCaaS and CCaaS platforms to the PSTN through compliant, carrier-grade infrastructure and managed operations --- [![Arkan](https://www.arkan.solutions/hubfs/Arkan_april_2024/images/Arkan-Logo.png)](https://www.arkan.solutions/en/?hsLang=en) - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) ![menu](https://f.hubspotusercontent40.net/hubfs/7479797/menu.png) ![close\_24px](https://7479797.fs1.hubspotusercontent-na1.net/hubfs/7479797/close_24px.svg) [tel:+966115078099](tel:+966115078099) [Talk to an Expert](https://www.arkan.solutions/en/contact-us?hsLang=en) ABOUT ARKAN SOLUTIONS # **The Infrastructure** # **Behind Your Enterprise Voice** Arkan Solutions is a carrier-grade cloud voice connectivity vendor. We enable enterprise and government organisations to connect modern communication platforms to the public telephone network reliably, compliantly, and at scale. [REQUEST A CONSULTATION](https://www.arkan.solutions/en/contact-us?hsLang=en) [EXPLORE PRODUCTS](https://www.arkan.solutions/en/?hsLang=en#products) 80 \+  Countries with direct PSTN connectivity through Arkan's carrier network  99 .99% Uptime SLA across all production voice environments   24 /7 Network Operations Centre monitoring with under 15-minute critical incident response ##  **Our Identity** ## A Structural Role in Enterprise Communication Arkan Solutions was established to address a persistent challenge in enterprise communication: the gap between modern cloud platforms and the carrier infrastructure needed to make them functional at scale. As organisations migrated to UCaaS and CCaaS environments, the complexity of PSTN connectivity, regulatory compliance, and platform management grew significantly. Arkan operates at this intersection — not as a platform reseller or system integrator, but as a vendor with its own carrier-grade products and a managed service model built specifically for enterprise and government environments. This distinction defines how Arkan is structured, how it engages with clients, and the responsibilities it assumes. Every deployment Arkan operates is structured within the applicable regulatory framework of the operating region — including compliance frameworks aligned with CITC, TDRA, and equivalent regulatory bodies across Arkan's operating markets. > ![corporation\_9371304](https://www.arkan.solutions/hs-fs/hubfs/corporation_9371304.png?width=54&height=54&name=corporation_9371304.png)Arkan Solutions operates as part of Arkan Group Holding, headquartered in the United                  Arab Emirates.   ### ** Carrier-Grade Infrastructure** Arkan's voice connectivity is built on Session Border Controller (SBC) technology and carrier-grade SIP trucking the same class of infrastructure used by telecommunications operators worldwide. ### ** Regulatory Compliance** Every deployment Arkan operates is structured within the applicable legal and regulatory framework of the deployment region — a non-negotiable requirement for enterprise and government clients. ### ** Global PSTN Coverage** Through Arkan Wasel and the broader Arkan Cloud Connect product line, organizations gain PSTN access across more than 80 countries — managed through a single, accountable vendor relationship. ### ** Operational Ownership** For managed UCaaS and CCaaS environments, Arkan assumes complete operational responsibility  from platform licensing and configuration through to change management and continuous monitoring. ## What We Do ## Products and Services ## Built for Enterprise Environments ### Arkan Solutions operates across three distinct capability areas, each addressing a specific dimension of enterprise voice infrastructure. ![Arkan Cloud Connect](https://www.arkan.solutions/hs-fs/hubfs/share_11329365.png?width=28&height=28&name=share_11329365.png) ### **Arkan Cloud Connect** Carrier-grade SIP connectivity for UCaaS and CCaaS platforms including Microsoft Teams, Zoom Phone, Zoom Contact Center, and Genesys Cloud CX. Delivered as a managed Session Border Controller (SBC)-as-a-service, built on the Ribbon SBC SWe Edge. [**LEARN MORE →**](https://www.arkan.solutions/en/arkan_cloud_connect?hsLang=en) ![Globe Network Telecom icon](https://www.arkan.solutions/hs-fs/hubfs/Globe%20%20Network%20Telecom%20icon.png?width=28&height=28&name=Globe%20%20Network%20Telecom%20icon.png) ### **Arkan Wasel — SIP Trunking** Licensed carrier-grade SIP trunking and PSTN access. Arkan Wasel provides compliant, high-availability voice termination for enterprise environments operating in Saudi Arabia, with broader regional and global PSTN coverage across 80+ countries. [LEARN MORE →](https://www.arkan.solutions/en/?hsLang=en) ![API Voice](https://www.arkan.solutions/hs-fs/hubfs/API%20Voice.png?width=28&height=28&name=API%20Voice.png) ### **AI & API Voice Connect** Programmable SIP connectivity for AI voice agent platforms, CPaaS integrations, and LLM-powered telephony workflows. Compatible with Amazon Connect, Google CCAI, Twilio, Retell AI, and the OpenAI Realtime API. **[LEARN MORE →](https://www.arkan.solutions/en/arkan-voice-products?hsLang=en)** ![personal-assistant\_17643398-1](https://www.arkan.solutions/hs-fs/hubfs/personal-assistant_17643398-1.png?width=28&height=28&name=personal-assistant_17643398-1.png) ### **Managed UCaaS & CCaaS** Full platform outsourcing for Microsoft Teams, Zoom Phone, Zoom Contact Center, and 3CX. Arkan assumes complete operational responsibility—licensing, administration, call flow management, integrations, and 24/7 monitoring. [LEARN MORE →](https://www.arkan.solutions/en/managed-services?hsLang=en) ![international-center](https://www.arkan.solutions/hs-fs/hubfs/international-center.png?width=28&height=28&name=international-center.png) ### **Global PSTN & Number Services** Direct Inward Dialing (DID) numbers, toll-free numbers, and E.164-formatted PSTN access across international markets. Arkan manages number provisioning, porting, and carrier interconnects as part of its voice infrastructure layer. [LEARN MORE →](https://www.arkan.solutions/en/?hsLang=en) ![regulatory\_18303563](https://www.arkan.solutions/hs-fs/hubfs/regulatory_18303563.png?width=28&height=28&name=regulatory_18303563.png) ### **Compliance & Regulatory Alignment** Every Arkan deployment is structured within the applicable regulatory framework of the operating region—addressing requirements from CITC, TDRA, NDMO, GDPR-equivalent mandates, and sector-specific standards in financial services and healthcare. [LEARN MORE →](https://www.arkan.solutions/en/security_and_compliance?hsLang=en) ![aasss](https://www.arkan.solutions/hs-fs/hubfs/aasss.png?width=1500&height=1500&name=aasss.png "aasss") ## **Geographic Presence** ## Headquartered in Saudi Arabia, Operating Globally Arkan Solutions is headquartered in Jeddah, Saudi Arabia, operating as part of Arkan Group Holding — a UAE-based holding group. The company maintains operational presence across the GCC and broader MENA region, with carrier relationships and network infrastructure extending across international markets. Arkan's primary regulatory standing is established within the Kingdom of Saudi Arabia, where the company operates as a licensed telecommunications service provider. This regulatory foundation anchors Arkan's operations across the region and supports compliant deployment in markets with stringent telecommunications oversight. - Saudi Arabia — licensed operator, full PSTN and SIP services - GCC countries — regional voice connectivity and managed services - MENA and global markets — 80+ countries via carrier network - Multi-country enterprise deployments under a single vendor agreement ### Licensed Operator Operating under applicable  telecommunications  licensing in Saudi Arabia and  aligned markets ### Data Residency Deployments structured to meet NDMO, GDPR-equivalent, and sector-specific data handling requirements ### Carrier-Grade SBC Built on Ribbon SBC SWe Edge   the platform trusted  by global telecommunications  operators ### 24/7 NOC Operations Continuous network monitoring with sub-15-minute critical incident response across all managed environments ## Operating Principles ## How Arkan Operates   ### 01 ### Technical Precision Every deployment is engineered to specification. Codec configurations, E.164 formatting, SIP signaling parameters, and SLA thresholds are defined, documented, and enforced without exception. ### 02 ### Compliance First Regulatory alignment is not a checkbox. Arkan structures deployments from the ground up to satisfy applicable telecommunications, data handling, and sector-specific requirements in every operating region  ### 03 Operational Accountability When Arkan manages a platform, it owns the outcome. Clearly defined responsibilities, transparent SLA terms, and a NOC team that responds — not merely acknowledges — within defined time windows. ### 04 Stable, Scalable Infrastructure  Arkan builds for enterprise scale from the outset  architecture designed to support growth without renegotiation or re-engineering at each stage of an organization's expansion. Start Here ### **Ready to structure your communication environment?** Speak with an Arkan Solutions architect to understand which connectivity and managed service model fits your environment. 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