Enterprise Communication Infrastructure

Structured Voice

&

Cloud

Connectivity

For MENA

Enterprises

Arkan Solutions enables organizations to connect, operate, and govern their communication environments.

From cloud UC platforms to enterprise fixed voice, through compliant, SLA-backed infrastructure.

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99.99%

Uptime SLA

80+

Countries Covered

3–5

Day Deployment

24/7

NOC Support

Arkan Cloud Connect
SBCaaS for Teams, Zoom, Genesys, Five9 MENA Certified

Arkan Wasel
CST-licensed enterprise SIP trunking—KSA CST Licensed

AI Voice Connectivity
PSTN infrastructure layer for AI voice agents Sub-200ms

Managed Services
Teams, Zoom, Genesys, 3CX PBXaaS End-to-End

CST Licensed — KSA

Microsoft Teams Certified SBC

Genesys Cloud BYOC Certified

ISO 27001 Aligned

Zoom BYOC Certified

CST Licensed — KSA

Microsoft Teams Certified SBC

Genesys Cloud BYOC Certified

ISO 27001 Aligned

Zoom BYOC Certified

Our Role

The Voice Infrastructure Layer That

Connects Cloud UC to The Real World

Modern enterprises operating across MENA face a consistent set of structural challenges when deploying cloud communication platforms.

PSTN Connectivity Gap

Cloud communication platforms like Microsoft Teams and Zoom require direct routing or BYOC configurations, particularly in regulated MENA markets where native calling plans are unavailable.

Regulatory Compliance

VoIP in MENA is strictly governed. Non-compliant routing can result in service blocking, regulatory penalties, or legal exposure across the region, impacting enterprise voice infrastructure deployment

Fragmented Infrastructure

Organizations managing multiple locations, carriers, and voice platforms lack a governed, centralized layer to operate their communication environments reliably.

AI Voice Readiness

Conversational AI and voice agent deployments require carrier-grade, low-latency PSTN infrastructure that most providers are not engineered to support.

Arkan provides the compliant voice infrastructure layer between cloud platforms and the PSTN.

Arkan Solutions operates as a structural enabler within enterprise communication environments — not as a reseller or platform vendor, but as the dedicated infrastructure partner responsible for PSTN connectivity, SBC architecture, regulatory compliance, and service governance across the MENA region and beyond.

Certified cloud SBC infrastructure (SBCaaS) for Teams, Zoom & Genesys

CST-licensed enterprise SIP trunking within the Kingdom of Saudi Arabia

Full MENA regulatory compliance with in-country media anchoring

Dedicated, not shared — isolated SBC architecture per enterprise tenant

SLA-governed operations with 24/7 NOC support and proactive monitoring

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Flagship Product

Arkan Cloud Connect

A fully managed cloud SBC-as-a-service that bridges enterprise cloud communication platforms—Microsoft Teams, Zoom Phone, Genesys Cloud, and Five9—to the local PSTN. No on-premises hardware. Compliant, fast, and enterprise-grade.

Certified for Microsoft Teams Direct Routing

Zoom BYOC & Genesys BYOC Cloud certified

3–5 business day deployment

Managed PSTN or Bring Your Own Agreement (BYOA)

Full MENA regulatory compliance — 100% legal white routes

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SLA Availability 99.99%

Deployment Time 3–5 Business Days

PSTN Coverage 80+ Countries

Architecture Dedicated SBC Per Tenant

Encryption TLS 1.2+ / SRTP

NOC Support 24/7/365

KSA Enterprise Voice

Arkan Wasel

A CST-licensed fixed voice infrastructure service delivered over SIP, engineered for enterprises, government entities, and multi-branch organizations in Saudi Arabia. Structured under minimum 12-month contracts with formal SLA governance.

CST-licensed — fully regulated within KSA

Geographic DIDs, 9200 unified & 800 toll-free numbers

Structured outbound & inbound minute bundles

Cloud PBX wholesale model available

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AI Infrastructure

AI Voice Connectivity

Carrier-grade PSTN infrastructure purpose-built for AI voice agents, voicebots, and conversational AI platforms. Sub-200 ms latency, universal SIP/TLS compatibility, and scales to 10,000+ concurrent calls.

Compatible with Retell AI, Bland AI, Vapi.ai, ElevenLabs

OpenAI Realtime API, Amazon Connect, Google CCAI

Edge SBCs for sub-200ms end-to-end latency

Rapid API provisioning & scalable channel bundles

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Managed Services

End-to-End Management

of Your Communication Stack

Beyond infrastructure connectivity, Arkan provides fully managed operations for enterprise communication platforms — from provisioning to ongoing support and governance.

Microsoft Teams Phone

Direct routing configuration, SBC provisioning, number management, and ongoing operational support for Microsoft Teams phone deployments across single or multi-country environments.

Zoom Phone & Contact Center

BYOC provisioning and full lifecycle management for Zoom Phone and Zoom Contact Center deployments, ensuring carrier compliance and continuous service availability across MENA.

Genesys Cloud Contact Center

BYOC cloud-managed services for Genesys deployments—SBC architecture, regulatory compliance, and 24/7 operational monitoring for enterprise and government contact centers.

PBX as a Service — Powered by 3CX

Fully hosted and managed 3CX PBX environments for organizations seeking a structured, enterprise-grade telephony platform without on-premise hardware complexity.

SLA & Service Governance

Formal service acceptance frameworks, MSA/SOF contracting, tiered priority response (P1 <30 min), proactive SIP trunk monitoring, QoS tracking, and automated fraud detection.

Security & NOC Operations

24/7/365 Network Operations Center with TLS/SRTP encryption, L3/L4 DDoS mitigation, real-time fraud analysis, geo-redundant data centers, and ITIL-aligned incident management.

Why Arkan

Built for

Regulated Markets

Arkan's architecture and commercial model are designed specifically for the compliance and governance requirements of MENA enterprise environments.

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Dedicated SBC Architecture

Each enterprise tenant operates on an isolated, dedicated session border controller—not a shared platform. This ensures a complete security perimeter, guaranteed performance, and no cross-tenant risk. Most providers place organizations on shared infrastructure; Arkan does not.

MENA Regulatory Compliance

VoIP in MENA is tightly regulated. Arkan operates 100% legal white routes with correct CLI presentation, in-country media anchoring, and emergency calling support across the UAE (TDRA), Saudi Arabia (CST), Egypt (NTRA), Qatar (TRA), Kuwait, Bahrain, and Oman.

Carrier-Neutral Flexibility

Organizations can deploy with Arkan Managed PSTN (including DID numbers in 80+ countries) or a Bring Your Own Agreement—preserving existing carrier contracts while gaining the SBC bridge and full compliance layer. No forced carrier change.

Deployment Speed

Arkan Cloud Connect deploys in 3–5 business days—compared to 2–8 weeks for Operator Connect and 4–12 weeks for traditional SBC hardware. Speed translates directly to competitive advantage in enterprise migration cycles.

Industries Served

Designed for Organizations

That Require Governance & Scale

Arkan serves enterprises and institutions where communication infrastructure is operationally critical and regulatory compliance is non-negotiable.

Multi-Branch Enterprises

Centralized voice across locations

Healthcare Groups

SLA-critical, high-volume inbound

Education Institutions

Multi-campus official numbering

Retail Chains

Store-level DID management

Logistics & Delivery

High outbound, dispatch coordination

Contact Centers

Concurrent channels, CCaaS migration

Government & Public Sector

Regulatory compliance, formal procurement

AI Voice Startups

PSTN layer for conversational AI

SERVICE COMMITMENT

Governed by SLA.
Backed by Infrastructure.

Arkan's service model is built on formal contractual governance, not best-effort delivery. Every enterprise relationship is structured under an MSA, statement of order, and service acceptance protocol—ensuring clarity, accountability, and continuity.

View SLA & Security Framework

Uptime SLA Guarantee 99.99%

P1 Critical Response Time <30m

NOC Monitoring & Support 24/7

27001-Aligned Security ISO 27001–aligned

Compliant Infrastructure GDPR-ready

1.2+ / SRTP Encrypted TLS 1.2+ / SRTP

Customer Validation

Rated by IT

and Communications Leaders

Arkan Solutions Customer Reviews on Gartner Peer Insights

Gartner Peer Insights™

4.0 / 5

★★★★☆

Arkan Cloud Connect

★ ★ ★ ★ ★

Reliable SIP Trunks service with smooth Talkdesk and Zoom integration across KSA and UAE, backed by responsive support.

Arkan Cloud Connect

★ ★ ★ ★ ★

The Arkan team is a very supportive and professional team, with smooth day-to-day technical support.

Arkan Cloud Connect

★ ★ ★ ★ ★

A great tool for quick and long-term setup — very agile with a quick process.

What customers consistently highlight: Stable connectivity Easy integration Good technical support

Explore Arkan Cloud Connect on Gartner

Start Here

Ready to Structure Your
Communication Environment?

Speak with an Arkan solutions architect to assess your infrastructure, understand your connectivity requirements, and receive a structured proposal.

Request a Consultation Email Our Team

Discovery session → Tailored proposal → Proof of concept → Onboarding & go-live

Structured Voice

&

Cloud

Connectivity

For MENA

Enterprises

The Voice Infrastructure Layer That

Connects Cloud UC to The Real World

Arkan provides the compliant voice infrastructure layer between cloud platforms and the PSTN.

Purpose-Built for

Enterprise Voice

End-to-End Management

of Your Communication Stack

Built for

Regulated Markets

Designed for Organizations

That Require Governance & Scale

Governed by SLA.
Backed by Infrastructure.

Rated by IT

and Communications Leaders

Ready to Structure Your
Communication Environment?

Arkan Solutions for Telecom & IT

Other Links

Resources

Structured Voice

&

Cloud

Connectivity

For MENA

Enterprises

The Voice Infrastructure Layer That

Connects Cloud UC to The Real World

Arkan provides the compliant voice infrastructure layer between cloud platforms and the PSTN.

Purpose-Built for

Enterprise Voice

End-to-End Management

of Your Communication Stack

Built for

Regulated Markets

Designed for Organizations

That Require Governance & Scale

Governed by SLA.Backed by Infrastructure.

Rated by IT

and Communications Leaders

Ready to Structure YourCommunication Environment?

Arkan Solutions for Telecom & IT

Other Links

Resources

Governed by SLA.
Backed by Infrastructure.

Ready to Structure Your
Communication Environment?