menu
close_24px
Talk to an Expert
Enterprise Communication Infrastructure

Structured Voice

&

Cloud

Connectivity

For MENA

Enterprises

Arkan Solutions enables organizations to connect, operate, and govern their communication environments.

From cloud UC platforms to enterprise fixed voice, through compliant, SLA-backed infrastructure.

Request a Consultation View Products
99.99%
Uptime SLA
80+
Countries Covered
3–5
Day Deployment
24/7
NOC Support
Arkan solutions
Arkan Cloud Connect
SBCaaS for Teams, Zoom, Genesys, Five9 MENA Certified
Arkan Wasel
CST-licensed enterprise SIP trunking—KSA CST Licensed
AI Voice Connectivity
PSTN infrastructure layer for AI voice agents Sub-200ms
Managed Services
Teams, Zoom, Genesys, 3CX PBXaaS End-to-End
CST Licensed — KSA
Microsoft Teams Certified SBC
Genesys Cloud BYOC Certified
ISO 27001 Aligned
Zoom BYOC Certified
CST Licensed — KSA
Microsoft Teams Certified SBC
Genesys Cloud BYOC Certified
ISO 27001 Aligned
Zoom BYOC Certified
Our Role

The Voice Infrastructure Layer That 

 

Connects Cloud UC to The Real World

Modern enterprises operating across MENA face a consistent set of structural challenges when deploying cloud communication platforms.

01
PSTN Connectivity Gap
Cloud communication  platforms like Microsoft Teams and Zoom require direct routing or BYOC configurations, particularly in regulated MENA markets where native calling plans are unavailable.
02
Regulatory Compliance
VoIP in MENA is strictly governed. Non-compliant routing can result in service blocking, regulatory penalties, or legal exposure across the region, impacting enterprise voice infrastructure deployment
03
Fragmented Infrastructure
Organizations managing multiple locations, carriers, and voice platforms lack a governed, centralized layer to operate their communication environments reliably.
04
AI Voice Readiness
Conversational AI and voice agent deployments require carrier-grade, low-latency PSTN infrastructure that most providers are not engineered to support.

Arkan provides the compliant voice infrastructure layer between cloud platforms and the PSTN.

Arkan Solutions operates as a structural enabler within enterprise communication environments — not as a reseller or platform vendor, but as the dedicated infrastructure partner responsible for PSTN connectivity, SBC architecture, regulatory compliance, and service governance across the MENA region and beyond.

Certified cloud SBC infrastructure (SBCaaS) for Teams, Zoom & Genesys
CST-licensed enterprise SIP trunking within the Kingdom of Saudi Arabia
Full MENA regulatory compliance with in-country media anchoring
Dedicated, not shared — isolated SBC architecture per enterprise tenant
SLA-governed operations with 24/7 NOC support and proactive monitoring
Learn More
Infrastructure Products

Purpose-Built for

 

Enterprise Voice

Each Arkan product addresses a specific infrastructure layer from cloud UC connectivity to licensed fixed voice to AI-ready PSTN access.  

Flagship Product
cloud-technology_11211780
Arkan Cloud Connect
A fully managed cloud SBC-as-a-service that bridges enterprise cloud communication platforms—Microsoft Teams, Zoom Phone, Genesys Cloud, and Five9—to the local PSTN. No on-premise hardware. Compliant, fast, and enterprise-grade.
Certified for Microsoft Teams Direct Routing
Zoom BYOC & Genesys BYOC Cloud certified
3–5 business day deployment
Managed PSTN or Bring Your Own Agreement (BYOA)
Full MENA regulatory compliance — 100% legal white routes
Learn More
SLA Availability 99.99%
Deployment Time 3–5 Business Days
PSTN Coverage 80+ Countries
Architecture Dedicated SBC Per Tenant
Encryption TLS 1.2+ / SRTP
NOC Support 24/7/365
KSA Enterprise Voice
call_15230213
Arkan Wasel
A CST-licensed fixed voice infrastructure service delivered over SIP, engineered for enterprises, government entities, and multi-branch organizations in Saudi Arabia. Structured under minimum 12-month contracts with formal SLA governance.
CST-licensed — fully regulated within KSA
Geographic DIDs, 9200 unified & 800 toll-free numbers
Structured outbound & inbound minute bundles
Cloud PBX wholesale model available
Learn More
AI Infrastructure
AI Voice Connectivity
Carrier-grade PSTN infrastructure purpose-built for AI voice agents, voicebots, and conversational AI platforms. Sub-200 ms latency, universal SIP/TLS compatibility, and scales to 10,000+ concurrent calls.
Compatible with Retell AI, Bland AI, Vapi.ai, ElevenLabs
OpenAI Realtime API, Amazon Connect, Google CCAI
Edge SBCs for sub-200ms end-to-end latency
Rapid API provisioning & scalable channel bundles
Learn More
Managed Services

End-to-End Management
of Your Communication Stack

Beyond infrastructure connectivity, Arkan provides fully managed operations for enterprise communication platforms — from provisioning to ongoing support and governance.
Microsoft Teams Phone
Direct routing configuration, SBC provisioning, number management, and ongoing operational support for Microsoft Teams phone deployments across single or multi-country environments.
Zoom Phone & Contact Center
BYOC provisioning and full lifecycle management for Zoom Phone and Zoom Contact Center deployments, ensuring carrier compliance and continuous service availability across MENA.
Genesys Cloud Contact Center
BYOC cloud-managed services for Genesys deployments—SBC architecture, regulatory compliance, and 24/7 operational monitoring for enterprise and government contact centers.
PBX as a Service — Powered by 3CX
Fully hosted and managed 3CX PBX environments for organizations seeking a structured, enterprise-grade telephony platform without on-premise hardware complexity.
SLA & Service Governance
Formal service acceptance frameworks, MSA/SOF contracting, tiered priority response (P1 <30 min), proactive SIP trunk monitoring, QoS tracking, and automated fraud detection.
Security & NOC Operations
24/7/365 Network Operations Center with TLS/SRTP encryption, L3/L4 DDoS mitigation, real-time fraud analysis, geo-redundant data centers, and ITIL-aligned incident management.
Why Arkan

Built for

Regulated

Markets

Arkan's architecture and commercial model are designed specifically for the compliance and governance requirements of MENA enterprise environments.
Book a consultation
01
Dedicated SBC Architecture
Each enterprise tenant operates on an isolated, dedicated session border controller—not a shared platform. This ensures a complete security perimeter, guaranteed performance, and no cross-tenant risk. Most providers place organizations on shared infrastructure; Arkan does not.
02
MENA Regulatory Compliance
VoIP in MENA is tightly regulated. Arkan operates 100% legal white routes with correct CLI presentation, in-country media anchoring, and emergency calling support across the UAE (TDRA), Saudi Arabia (CST), Egypt (NTRA), Qatar (TRA), Kuwait, Bahrain, and Oman.
03
Carrier-Neutral Flexibility
Organizations can deploy with Arkan Managed PSTN (including DID numbers in 80+ countries) or a Bring Your Own Agreement—preserving existing carrier contracts while gaining the SBC bridge and full compliance layer. No forced carrier change.
04
Deployment Speed
Arkan Cloud Connect deploys in 3–5 business days—compared to 2–8 weeks for Operator Connect and 4–12 weeks for traditional SBC hardware. Speed translates directly to competitive advantage in enterprise migration cycles.
Industries Served

Designed for Organizations

 

That Require Governance & Scale

Arkan serves enterprises and institutions where communication infrastructure is operationally critical and regulatory compliance is non-negotiable.
Multi-Branch Enterprises
Centralized voice across locations
Healthcare Groups
SLA-critical, high-volume inbound
Education Institutions
Multi-campus official numbering
Retail Chains
Store-level DID management
Logistics & Delivery
High outbound, dispatch coordination
Contact Centers
Concurrent channels, CCaaS migration
Government & Public Sector
Regulatory compliance, formal procurement
AI Voice Startups
PSTN layer for conversational AI
SERVICE COMMITMENT

Governed by SLA.
Backed by Infrastructure.

Arkan's service model is built on formal contractual governance, not best-effort delivery. Every enterprise relationship is structured under an MSA, statement of order, and service acceptance protocol—ensuring clarity, accountability, and continuity.

Learn More
Uptime SLA Guarantee 99.99%
P1 Critical Response Time <30m
NOC Monitoring & Support 24/7
27001-Aligned Security ISO 27001–aligned
Compliant Infrastructure GDPR-ready
1.2+ / SRTP Encrypted TLS 1.2+ / SRTP
Start Here

Ready to Structure Your
Communication Environment?

Speak with an Arkan solutions architect to assess your infrastructure, understand your connectivity requirements, and receive a structured proposal.
Request a Consultation Email Our Team
Discovery session → Tailored proposal → Proof of concept → Onboarding & go-live