--- title: Your Platform Fully Managed by Arkan --- [![Arkan](https://www.arkan.solutions/hubfs/Arkan_april_2024/images/Arkan-Logo.png)](https://www.arkan.solutions/en/?hsLang=en) - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) ![menu](https://f.hubspotusercontent40.net/hubfs/7479797/menu.png) ![close\_24px](https://7479797.fs1.hubspotusercontent-na1.net/hubfs/7479797/close_24px.svg) [tel:+966115078099](tel:+966115078099) [Talk to an Expert](https://www.arkan.solutions/en/contact-us?hsLang=en) Full Platform Management # **Your Platform Fully Managed** # **by Arkan** Arkan takes complete operational ownership of your UCaaS and CCaaS platforms. Licensing, configuration, users, telephony, integrations, support everything is handled by Arkan's team. Your IT team is the single point of contact. Nothing else is required from your side. [Request a Consultation](https://www.arkan.solutions/en/contact-us?hsLang=en) [Explore Our Infrastructure](https://www.arkan.solutions/en/?hsLang=en#products) 99 .99% Uptime SLA 80 \+ Countries 3 –5 Day Deploy 24 /7 NOC Support **How We Work Together** ## **Responsibility Split** **Arkan handles** Customer retains Arkan Platform Setup Licensing User Admin Telephony Dial Plans Integrations Call Flows Updates Monitoring Incidents SLA Reports AMC Requests YOUR IT Business Decisions New Requests Policy Approvals Your IT team contacts Arkan for any request — from adding a user to reconfiguring a full IVR. Arkan handles execution from end to end, with no involvement required on your side beyond the initial request. # WHAT MANAGED MEANS # Not a tool subscription A fully operated service Many organizations deploy UCaaS and CCaaS platforms only to find that the day-to-day burden of managing them falls entirely on their internal IT teams. User changes, telephony faults, configuration updates, licensing renewals, and platform integrations accumulate into a significant and ongoing operational load. Arkan's managed service removes that entirely. # **Complete Platform Ownership** Arkan assumes full operational responsibility for the platform itself — not just the underlying telephony. This covers every layer from initial deployment to daily administration.     Platform deployment, tenant setup, and initial configuration License procurement, provisioning, and renewal management System integrations — CRM, directory, and business applications Version updates, patches, and configuration optimization   # **One Team. One Contact.** Your IT team submits requests to Arkan. Arkan handles everything from there — scoping, coordinating with platform vendors where needed, executing changes, and confirming completion.   Dedicated account manager and named technical contact Structured process for change requests and incident escalation No handoffs between Arkan, vendors, or third parties for the customer Regular service review sessions and monthly reporting  # **Built on Arkan Infrastructure** The managed service operates on top of Arkan's own infrastructure — complementing it, not replacing it. Arkan Cloud Connect handles the SBC layer; Arkan Wasel provides carrier-grade PSTN connectivity where applicable.   SBC via Arkan Cloud Connect (Ribbon SBC SWE Edge) PSTN access via Arkan Wasel where in-region connectivity is required Infrastructure and platform SLAs managed together under one agreement Regulatory compliance guidance included — ensuring the environment meets applicable local requirements in each region # MANAGED SERVICES PORTFOLIO # Four Platforms Fully Operated by Arkan Arkan manages the complete lifecycle of each platform — from the initial deployment and onboarding through day-to-day administration, change management, and ongoing governance. CCaaS — Contact Canter ![support\_18375568-1](https://www.arkan.solutions/hs-fs/hubfs/support_18375568-1.png?width=22&height=22&name=support_18375568-1.png) Zoom · Contact Center ### Zoom Contact Centre Managed Service Arkan manages the Zoom Contact Centre platform on behalf of the customer handling every operational dimension from initial setup and agent configuration through daily administration and telephony operations. The IT team requests: Arkan delivers.   **What Arkan Manages**   **Platform Administration** Zoom Contact Centre tenant setup, site configuration, and licensing   Agent profiles, skill assignments, supervisor accounts, and team structure   All adds, moves, and changes executed by Arkan on request **Contact Centre Configuration**   Queue design, IVR flows, routing rules, overflow handling, and business hours   CRM, helpdesk, and business system integrations **Telephony & Operations**   PSTN via Arkan Wasel (BYOC), SBC configuration, DID and number management   Local regulatory compliance review — ensuring the voice environment meets applicable requirements in the customer's region   24/7 monitoring, incident response, and monthly SLA reporting SLA Governed Zoom Certified BYOC Compliance Advisory ![3CX Contact Centre Managed Service2](https://www.arkan.solutions/hs-fs/hubfs/3CX%20Contact%20Centre%20Managed%20Service2.webp?width=22&height=22&name=3CX%20Contact%20Centre%20Managed%20Service2.webp) 3CX · Contact Centre ### 3CX Contact Centre Managed Service Arkan deploys, configures, and fully operates a 3CX-based contact centre on behalf of the customer. The platform runs on Arkan-managed cloud infrastructure, connected to PSTN via Arkan Wasel. The IT team has a single contact for every operational request.   **What Arkan Manages**   **Platform & Infrastructure** 3CX server deployment on Arkan-managed cloud infrastructure   Licensing, version upgrades, security patching, and backup management    SIP trunk integration via Arkan Wasel for PSTN connectivity    Local regulatory compliance review — ensuring the deployment meets applicable requirements in the customer's region  **Contact Centre Configuration**   Extensions, ring groups, call queues, IVR design, and routing configuration   Agent accounts, supervisor roles, reporting dashboards, and wallboards  **Ongoing Operations**   All changes and additions managed by Arkan on request from the IT team    Platform monitoring, incident management, and monthly SLA reporting      SLA Governed 3CX Authorized Partner Compliance Advisory UCaaS — Unified Communications ![teams\_906349-1](https://www.arkan.solutions/hs-fs/hubfs/teams_906349-1.png?width=22&height=22&name=teams_906349-1.png) Microsoft · Unified Communications ### Microsoft Teams Managed Service  Arkan manages the Microsoft Teams voice environment end-to-end — from Direct Routing and telephony infrastructure through to tenant administration, user provisioning, licensing, call flows, and daily operations within the customer's Microsoft 365 environment.    **What Arkan Manages**    **Tenant & User Administration** Microsoft 365 Phone System license provisioning and management    User provisioning, voice policy assignment, and calling profile management    Auto-attendants, call queues, resource accounts, and shared lines   **Voice & Telephony**  Direct Routing via Arkan Cloud Connect (Ribbon SBC SWE Edge)    PSTN access via Arkan Wasel; dial plan, routing, and number management  **Ongoing Operations**   All user changes and additions executed by Arkan on request    Call quality monitoring, MOS tracking, incident response, and monthly reporting      SLA Governed Teams Certified SBC Compliance Advisory ![video-calling\_11756013-2](https://www.arkan.solutions/hs-fs/hubfs/video-calling_11756013-2.png?width=22&height=22&name=video-calling_11756013-2.png) Zoom · Unified Communications ### Zoom Phone Managed Service Arkan manages the Zoom Phone platform across all operational dimensions — tenant configuration, BYOC telephony, user administration, routing, and ongoing changes. Everything the customer would otherwise handle internally is fully transferred to Arkan's team.   **What Arkan Manages**    **Platform & Infrastructure** Zoom Phone tenant setup, site configuration, and license management    User provisioning, extension assignment, and calling profile management    Auto-receptionist, call routing, call delegation, and voicemail configuration  **Telephony & Numbers**   BYOC SIP trunk via Arkan Wasel, SBC configuration, and number management    DID provisioning, porting, and E.164 formatting governance  **Ongoing Operations**   All adds, moves, and changes executed by Arkan on request from the IT team    Platform monitoring, voice quality tracking, incident response, and SLA reporting  SLA Governed Zoom Certified BYOC Compliance Advisory **Who Does What** # **A Clear Division of Responsibility** | **Area of Responsibility** | **Who Handles** **It** | **Description** | | --- | --- | --- | | Platform deployment and initial setup | **Arkan** | Full deployment, tenant configuration, and integration from day one | | License procurement and management | **Arkan** | Platform license sourcing, provisioning, and renewal coordination | | User provisioning and profile management | **Arkan** | Adding, modifying, and removing user accounts, licenses, and calling profiles | | Call routing, IVR, and queue configuration | **Arkan** | Designing and maintaining all call flows, queues, IVRs, and auto-attendants | | Telephony, PSTN, and number management | **Arkan** | SBC, SIP trunking, DID management, porting, routing, and dial plan governance | | Business system integrations | **Arkan** | CRM, directory, helpdesk, and third-party application connections | | Adds, moves, and changes (AMC) | **Arkan** | All ongoing operational changes requested by IT, executed by Arkan | | Platform updates and patching | **Arkan** | Version upgrades, security patches, and configuration tuning | | 24/7 monitoring and incident response | **Arkan** | Continuous platform and infrastructure monitoring with defined response times | | Monthly SLA reporting | **Arkan** | Uptime, quality metrics, usage summaries, and completed changes | | Regulatory compliance advisory | **Arkan** | Reviewing the environment against applicable local telecom regulations and advising on what is needed to remain compliant | | Business decisions and organizational policy | **Your IT Team** | Decisions about who uses the platform, how it is structured for the business | | Change requests and approvals | **Shared** | Customer initiates: Arkan scopes, confirms, and executes | **Arkan** **Fully handled by Arkan** **Your IT Team** **Remains with the customer** **Shared** **Collaborative process** **STANDARD ACROSS ALL SERVICES**   **What Every Managed Service Includes** Regardless of which platform Arkan manages, the following operational standards apply to every engagement from the first day of service. **24/7 Platform Monitoring** Continuous monitoring of platform health, call quality, and infrastructure availability — with defined escalation protocols for any degradation. **SLA Governance** Contractual uptime commitments with defined incident classification, response time targets, and monthly SLA reporting for the customer. **Dedicated Account Contact** A named technical contact at Arkan who is familiar with your environment and handles all requests, changes, and escalations on your behalf. **Change & Request Management** A structured process for submitting and tracking changes — from adding a single user to redesigning a contact centre queue — with defined response timelines. **Monthly Service Reports** Regular reporting covering uptime, call volume, platform utilization, quality metrics, open incidents, and completed change requests for the period. **Regulatory Compliance Guidance** Arkan reviews each deployment against applicable local telecommunications regulations — advising on what the environment needs to remain compliant, wherever the service is operating globally. **Engagement Model** # **From Scoping to Steady-State Operations** Every managed service engagement follows a structured process — ensuring a controlled transition, a validated deployment, and a clearly defined operating rhythm from day one. Step 01 **Discovery & Scoping** Requirements review, environment assessment, and service scope definition. Step 02 **Deployment & Configuration** Platform setup, telephony provisioning, user migration, and integrations. Step 03 **Validation & UAT** Pre-go-live testing, quality validation, failover checks, and customer sign-off. Step 04 **Go-Live & Handover** Service activation, documentation, and transition to managed operations. Step 05 **Managed Operations** Continuous monitoring, change execution, SLA governance, and reporting. # Certified Partnerships. Compliance Support. Arkan's managed services are built on certified platform partnerships and include regulatory compliance guidance for every region of deployment. **MS Teams Certified SBC** Zoom Certified BYOC Ribbon SBC SWE Edge 3CX Authorized Partner Start Here # **Ready to Hand Over Platform Operations?** Whether you are deploying a new platform or looking to offload the management of an existing one, Arkan can take full operational ownership. Contact us to discuss your environment and agree on a scope. [Request a Consultation](https://www.arkan.solutions/en/contact-us?hsLang=en) [Explore Our Infrastructure](https://www.arkan.solutions/en/?hsLang=en#products) **Discovery →** Deployment → Validation → Go-Live → Managed Operations [![logo-1](https://www.arkan.solutions/hubfs/Arkan_april_2024/images/logo-1.png)](https://www.arkan.solutions/en/?hsLang=en) #### Arkan Solutions for Telecom & IT 7953 Prince Sultan Street Jeddah Makkah 23433-2095 Saudi Arabia ![payment](https://www.arkan.solutions/hs-fs/hubfs/Arkan_april_2024/images/payment.jpeg?width=200&height=32&name=payment.jpeg "payment") ###### Other Links - [Home](https://www.arkan.solutions/en/) - [About](https://www.arkan.solutions/en/about) - [Contact](https://www.arkan.solutions/en/contact-us) ###### Resources - [Blog](https://blog.arkan.international/en) - [Refund Policy](https://www.arkan.solutions/en/refund-policy) Copyright © 2024, Copyright [Privacy Policy |](https://www.arkan.solutions/en/privacy-policy?hsLang=en) [Services Terms & Conditions](https://www.arkan.solutions/en/terms-conditions?hsLang=en) 1 AS Arkan Solutions Cloud Voice Expert · Online EN ✕ Ticket Human ☼ 📞 Welcome to Arkan Solutions Help us serve you better — takes 20 seconds. 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